Well a good dealership will help you out....and bare in mind they are the ones that have all those codes.
The dealer you contacted most likely wants you to bring it in so they can charge you to get the code and fix your problem.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/sean_54c3a3dc48a7773c
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If you have a factory radio in the car the dealer can give you the code, when you called last time it sounds like someone did not want to help you. All you have to do is go to the dealer with the vin number for the car and possibly the serial number on the radio at some dealers and they can get you the code regardless if you bought it there or not it is in their system from the factory.
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