Question about 2007 Toyota Camry

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BOTH driver's and passenger's side sun visors have broken.

Both driver's side and passenger's side sun visors have broken but because the car is no longer under warranty (due to mileage), they will not cover the repairs - even though it is clearly a defect. I've contacted Toyota and they directed me to a local service manager who emailed me today saying:

This vehicle has not been at a Toyota Dealership for any Service since April 20th 2007 @ 33,036 miles (Avondale Toyota in Arizona for a LOF service). Part of the criteria when considering Goodwill Warranty assistance is customer loyalty. It has been over 28 months and 37,000 miles since any visit to a Toyota facility. In my opinion, this does not demonstrate any loyalty.

I will not offer any Goodwill Warranty assistance from Centennial Toyota Scion.

Sincerely,
Randall Stone
Centennial Toyota Scion
rstone@centennialtoyota.com

They said they will not fix it due to LACK OF CUSTOMER LOYALTY. Do I or do I not own a Toyota?? Last time to own one of these cars!!!

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You have the right to contact the BAR (the automotive repair policing agency) on innapproriate help from car service shops. Whether or not it is under warranty, does not mean you do not get these fixed. Do your homework. Check ALLDATA for any TSB's (technical service bulletins) on your car and find out if there is one on defective sun visors. If there is no TSB, check again in the future, If enough people complain to Toyota coprporate, then it will become a new TSB and you will get it repaired for free, whetether warrantied or not. In the meantime, you need a "Magiver" mechanic or handyman that can make your sun visors work for the time-being. As for the people who told you the lie about customer loyalty, I would go to the dealer and get that repeated to your face and get the person's name and write to Toyota on your bad experience (CC to the manager of this place too). Good luck.

Posted on Sep 10, 2009

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