debra... i can understand your frustration and all i can offer is advice not really a solution. first save all your bills in case there is a recall. second and i'm not sure if that vehicle is still under any kind of warrenty... demand that the area rep be involved. (the area rep is basically a representitive of the car company). i did look up the recalls just to see if that was involved... and also the TSB's (technical service bulletins) for that vehicle and there is no mention of glass.
check this website frequently to see if there has been any recalls for your jeep. also you may wish to file a complaint about the issue.... enough people complain the more likely a recall will happen.
http://www-odi.nhtsa.dot.gov/
Robert
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