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you may have to get into the boot and remove any trim to the filler tube area. This will give you access to the flap lock system that holds the door closed . If there is a solenoid there you may be able to manually pull the rod that releases the flap lock or move the whole thing to let the flap open
hi ,go into the boot and remove the side carpet on the same side as your filler cap,put your hand in between the rear quarter panel and chassis and feel for a cable , give it a little tugg and the outer flap will open
Sounds like the solenoid is defective, but the petrol cap can be opened by opening the boot and putting your hand down the side of the back panel (petrol cap side). You should be able to feel the solenoid and on the back there is a lever that can be pulled out which will release the petrol cap latch.