Question about Mercedes-Benz C-Class

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Revolution Mercedes, who I trusted my car repair to, faliled to recognize bad or improper installation of my serpentine belt. The problem caused my battery to loose charge, which put my car alarm into a frantic. Not until the belt ripped to shreds and another mechanic had to be called is when I realized Revolution was very negligent. Once I informed them of what happened Tammy the big front desk person did not say I aologize or I am sorry it happened to you. She and Matt could probbably care less. The services they performed on my car was a compressor, a service A and a service B along with brake installation. I would like to know a honest mechanic that I can take my car to for service, they don't have to like me just my car.

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I am the owner of Revolution and just found this post. First, both Tammy and I are very sorry if we made you feel we didn't care, but neither can remember the exact circumstances of this problem. If I have done my research correctly the A/C compressor was installed over 15,000 miles before the belt failure. We did however perform a service which should have included inspection of the serpentine belt about a month before the initial post in this thread. I cannot say what if anything was missed as I do not know what actually failed. In response to dogit - This car has a spring loaded belt tensioner with no tightening or adjustments possible -hopefully no one is letting you work on their MercedesBenz. Again, I am sorry if we made you feel that we did not care. We pride ourselves on treating every customer with the respect we give our own mothers, and in that we may have failed this time.

Posted on Apr 30, 2010

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They should pay for your belt. Cheaning the compressor but didn't know where the tension belt adjustment to tighten the belt, and didn't know where the lock nut is to lock the tension in the place. They are in two different places. Ask a mechanic if thay knoe where are they, then you can trust them. If they don't know , then don't let them touch your car since you end up paying for the tension unit and the labor is also expensive. Good luck

Posted on Aug 07, 2009

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