Question about 2007 Saturn VUE FWD 4

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Had front brake pads and rotors replaced on my 2007 Saturn Vue after ony 19,000 miles and I now get a grinding sound and feel when I come to a slow stop. I have taken the car back two times for look over and the dealer tells me this is normal and will go away after the pads seat into the rotors. Now with several hundred miles on th new pads and rotors and the grinding has not gone away. Sure never happended when the car was new. What gives and how do I complain to the dealer that this is not right?

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You go tell them you took it to a shop and had it checked and the brake rotors need to be turned down. and you want to resolve this in a simple way. and that you feel good, and trust them with your Saturn. and that times are hard and repeat trafic is very important to keeping the doors open at a shop, give them a chance to turn the rotors at no charge. this should have been done when the rotors was put on.. i don't thank they turned them. be sure to look them right in the eye when you talk to them. i would ask to talk to the MGR. good luck sawdust46

Posted on Jul 25, 2009

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Have a different mechanic pull the calipers and inspect the pads, chances are you have a stuck piston and the pad has worn out. At the same time also check the Rotors for rough surfaces. You may have had excessive heat and caused the steel to harden up in places and this area won't wear at the same rate.

Posted on Jul 25, 2009

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There are many things it could be and without seeing them, I would have to suggest you take the truck to a shop that provides a free brake inspection to get their opinion and take it to the dealer. I have seen small flakes of paint, built up brake dust, rust...you name it- making noise on brakes, but I would just ask them to replace the pads and rotors all at once or turn the rotors and clean the pads up with some sandpaper to give everything a new, straight surface.

Posted on Jul 25, 2009

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You tell them if it's supposed to grind like that show you another car that does it, and if they can't, tell em to fix it or you will see them in court when you crash threw a crowed department store wall and have everyone involved in sueing the ones who manufactured the pads the store where they were bought the shop that replaced them the service maneger that did not listen to your complaint the dealer you had the work done the owwner of the dealer and the car manufacture.

Posted on Jul 25, 2009

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