Question about Nissan Pulsar

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Detection of faulty parts

The Nissan dealer placed a new front upper suspension arm on my Primera. He explained the part had a running-in time of approximately 350 kilometres before the part would show any signs of fault. I originally went to the previous garage, but the problem part began to make a banging noise usually after running for 350 kilometres (this went on for 4 visits with the problem showing around that running-time) so I had enough and went elsewhere. The first garage told me that ''I believed there was a noise,'' and I tried to convince them that there was a problem, but they did not take me seriously. The second Nissan garage charged me to look at the part and refit it, but the noise returned and then they charged me to place a new part on the car. Is there a consumers Act to protect customers from companies that make repairs and then need to fix the problem before they can charge for costs?

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  • emilybr Aug 23, 2009

    It is not about using common sense, but we place our cars in the hands of so called professionals who claim they have reasonable judgement on diagnosing and repairing a problem, and if we have an expertise in another field, then we are at their mercy. The car is only as good as the mechanic who services it. Therefore there is a need for regulation of mechanics to keep them on the straight and narrow. I know there are lots of fabulous mechanics doing a great job, but those trying to add extras for added finance or simply have not upskilled themselves to the ever changing technology need to get their acts together. It is simply not fair to those skilled,legitimate ones. The mechanics should admit to the customer if they have not access to the appropriate equipment instead of making excuses.

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Not really. You just have to use common sense. If the original part did not fix the problem, or the problem came back, it should of had a warranty on it. There is no such thing as a running in time on a suspension part. Maybe they aren't replacing the problem part, and you need something else?

Posted on Jul 23, 2009

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