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2013 Chevrolet Malibu LTZ backup camera problem. Shift into reverse and all I get is a black screen with a warning on the bottom saying check surroundings for safety

I just bought my Malibu three months ago from a dealership. I have had so many problems with this car and a few days ago, this started to happen. Now, in the first couple weeks of owning this car, this did happen once. When that happened, the radio wanted to do an update but then failed to do the update. For some odd reason after the radio failed to do the update, the radio settings seemed to have restored to factory defaults and the backup camera was a black screen with the same message. It then came back and started to work a few hours later. This time, The radio did not attempt to do an update, but the camera randomly stopped working. It has been roughly four days now that it hasn't worked. It really frustrates me... I have done some research but all I can come up with is people having the same problem but with different chevy models, so I don't know how to fix it, and I don't really want to shell out more money to take it in... again. Any advice/suggestions would be greatly appreciated! On a side note.. How do you even update the radio? I have also done research on that, but have came up empty. Also, is my backup camera supposed to have guide lines? because It has never had any, and I have seen them in a lot of other chevy models. Thanks!

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To clarify the Malibu is OUT OF WARRANTY correct? If not, this should not cost you anything to repair.

I would keep looking online , - specifically on Chevy Forums. You may have to register (free) to read all the posts and/or post a question.

Anything in the Owner's Manual about updating the system?

There may be a 'Reset' option for just the camera/navigation system. You can also usually reset it by disconnecting the car's battery, but they may cause other issues w/your keyless entry or security system. Look-up how to fix those b4 disconnecting the battery.

I believe the guide lines are a function of the camera; not the software? If so, your Malibu may have a different model camera. You may be able to swap it out w/another model, but may be more 'techy' than you care to try.


Posted on Dec 15, 2016


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