Question about 2004 Toyota Sienna

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Power Passenger Sliding Door Not working -2005

Like the rest of you my power sliding passenger door has ceased working and is sealed shut - motor whirs but nothing moves and it cannot be opened manually. I have 56,000 miles and we are one year beyond warranty. Dealer tells us that a mechanical sensor has broken and door will not work and they cannot disconnect it to make it a manual door. Must pay to fix or it is sealed shut. $900 quote to fix and Toyota refuses to offer any assistance to repair. I am appalled. This is a safety issue, poor design issue and poor customer relations issue. I paid a premium for a Toyota over say a Chrysler and I would think that they would offer some assistance. I guess Toyota is saying their cars break at 60,000 miles and three years and we are on our own. They must be the new Detroit of the decades past. Living on reputation is a dangerous thing - I will definitely not purchase another Toyota again.

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  • Toyota Master
  • 1,861 Answers

While I cannot help yu with the repair, i CAN provide you with a number to call.

1-800-331-4331

This is the Toyota Customer Experience Center. Call them, and request ssistance. Sometimes, in cases just like yours, they extend assistance.

Posted on Jul 18, 2009

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