I don't know what's wrong with it or how to fix it. It's like the locks get jammed the handles both outside and inside will not work.
Matthew, Interior door panel will have to come off to inspect, sounds like the automatic lock actuator is not extending far enough to unlock properly, the lock actauator probably needs replaced and make sure to lubricate everthing when door is apart, all latch,rods and mechanisms.
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How To Install Replace Power Door Lock Actuator Ford Explorer Lincoln...
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