I am looking for a service manual, also a passenger side rear view mirror.

Look in the fuse box for the fuse it will likely have other things on it but nothing to high voltage .
Pull the fuse and see what happens .
Honestly I have never heard of this .
Unless the mirrors lit or damaged somehow from to much heat damaging the coating on the back of the glass making it not a mirror any more .
This sounds like a factory defect

I've had the same quandary with my 59 Ford Custom 300 and the more of them I've looked at, the more I've noticed it seems to be personal preference. Mine are currently positioned just to the side of dead center on the top and directly across from the hood cowl side to side. I've seen some positioned on the fender just ahead of the doors or even on the doors to about a third of the way down the fender. I'm getting ready to move mine rearward, I like the look. It's all your vision, my friend. Good luck!

The related help links are mentioned below.Click the link below:---
---------How to remove rear view mirror metal foot?

http://schematicsdiagram.blogspot.com/2011/12/how-to-remove-rear-view-mirror-metal.html

----------

power locks, power window and power mirror on the passenger side not working on Ford Windstar
http://howtobyme.blogspot.com/2011/09/power-locks-power-window-and-power.html

----How to Remove Outside Mirrors on Acura Integra?

http://repairhelpcenter.blogspot.com/2011/11/how-to-remove-outside-mirrors-on-acura.html

-------Passenger side Folding Mirror is not operating? http://schematicsdiagram.blogspot.com/2011/12/passenger-side-folding-mirror-is-not.html

--------
These will help.
Thanks.

SECTION 501-09: Rear View Mirrors 2002 Explorer/Mountaineer Workshop Manual REMOVAL AND INSTALLATION Exterior Mirror Glass Removal
NOTE: Exterior mirror glass is serviceable only on vehicles built after July of 2001.

NOTE: Passenger side exterior mirror shown, driver side exterior mirror similar.
All mirrors

1. Position the glass in the full up position.

1. Locate the notch at the bottom of the exterior mirror glass.

1. Release the exterior mirror glass.
   1. Insert a long flat-bladed screwdriver in the notch.
   1. Push the screwdriver into the notch until the glass is released.

Heated mirrors

1. Position aside the exterior mirror glass.

1. Disconnect the electrical connectors.

All mirrors

1. Remove the exterior mirror glass (17K707) passenger side or (17T675) driver side.

Installation
Heated mirrors

1. Connect the electrical connectors.

All mirrors

1. Position the exterior mirror glass on the exterior mirror motor.

1. Place a hand against the back of the exterior mirror housing and a hand flat against the exterior mirror glass. Press the glass in place until fully seated.

is it just the glass that broke?

Exterior Mirror Glass Removal

1. Position the inner edge or the exterior rear view mirror glass to its maximum travel.

1. WARNING: Place a shop towel between the exterior rear view mirror glass and the hand to avoid personal injury in the instance of glass breakage.
   Grasp the outboard edge of the exterior rear view mirror glass and pull outward.

1. Remove the exterior rear view mirror glass.
   • If equipped, disconnect the heated rear view mirror glass electrical connectors.

Installation

1. If equipped, connect the heated rear view mirror glass electrical connectors.

1. NOTE: An audible click will be heard during installation.
   Press firmly in the center of the exterior rear view mirror glass until it snaps onto the exterior rear view mirror motor.

i don't have aviator. here's explorer, should be the same.

You will see a small rectangle where the screwdriver goes in. You are pryingtowards glass. The retention is about a 3 inch rectangle that has a lip around it that snaps onto a rectangle on the mirror body.

SECTION 501-09: Rear View Mirrors 2002 Explorer/Mountaineer Workshop Manual
REMOVAL AND INSTALLATION Exterior Mirror Glass Removal
NOTE: Exterior mirror glass is serviceable only on vehicles built after July of 2001.
NOTE: Passenger side exterior mirror shown, driver side exterior mirror similar.
All mirrors

1. Position the glass in the full up position.

1. Locate the notch at the bottom of the exterior mirror glass.

1. Release the exterior mirror glass.
   1. Insert a long flat-bladed screwdriver in the notch.
   1. Push the screwdriver into the notch until the glass is released. (and pull screwdriver towards glass)

Heated mirrors

1. Position aside the exterior mirror glass.

1. Disconnect the electrical connectors.

All mirrors

1. Remove the exterior mirror glass (17K707) passenger side or (17T675) driver side.

Installation
Heated mirrors

1. Connect the electrical connectors.

All mirrors

1. Position the exterior mirror glass on the exterior mirror motor.

1. Place a hand against the back of the exterior mirror housing and a hand flat against the exterior mirror glass. Press the glass in place until fully seated.

are you trting to tighten the mirror glass or the mirror where it attaches to the body? I don't think glass is removable in 99. Only can try to press on glass to seat if unseated. not too hard.

1. Remove the front door trim panel; refer to Section 501-05 .
2. go to car-part.com for a used mirror. Page with * is cheapest seller.

1. Remove the speaker.
   1. Remove the screws.
   1. Disconnect the electrical connector.
   1. Remove the speaker.

1. Remove the outside rear view mirror (17682).
   1. Disconnect the power mirror wiring clips.
   1. Remove the outside rear view mirror nuts.
   1. Remove the outside rear view mirror.
      • Feed the power mirror wiring through the opening in the front door (20124).

------------------------------------------------------

----------------------------
SECTION 501-09: Rear View Mirrors 2001 Explorer/Mountaineer Workshop Manual
REMOVAL AND INSTALLATION Exterior Mirror Glass, 2001 model Removal
NOTE: Exterior mirror glass is serviceable only on vehicles built after July of 2001.
NOTE: Passenger side exterior mirror shown, driver side exterior mirror similar.
All mirrors

1. Position the glass in the full up position.

1. Locate the notch at the bottom of the exterior mirror glass.

1. Release the exterior mirror glass.
   1. Insert a long flat-bladed screwdriver in the notch.
   1. Push the screwdriver into the notch until the glass is released.

Heated mirrors

1. Position aside the exterior mirror glass.

1. Disconnect the electrical connectors.

All mirrors

1. Remove the exterior mirror glass (17K707) passenger side or (17T675) driver side.

Installation
Heated mirrors

1. Connect the electrical connectors.

All mirrors

1. Position the exterior mirror glass on the exterior mirror motor.

1. Place a hand against the back of the exterior mirror housing and a hand flat against the exterior mirror glass. Press the glass in place until fully seated.

buy removing door panel

behind the door panel there should be 3 studs coming through the door take off the three retainer nuts and remove the mirror any issues with it let me know

There are two tiny motors in each mirror. one for up/down. One for side to side. They have jack screws (plastic) that fit into the motors.

You can manually put your hands on either side of the mirror and force adjust it. If you hear a ratcheting sound, the jack screws are OK. Then repeat with hands on top and bottom.

If you hear ratcheting and mirror stays where you stop it, that means one of the motors is bad. The motor assembly is available as a separate part.

-------------------------------------------------------------------------------------
Mirror Motor—Crown Victoria, Grand Marquis
Removal and Installation

1. Disconnect battery ground cable. Refer to Section 14-01 .
   

1. Remove outside Rear View Mirror Glass as outlined.
   

1. Remove Outside Rear View Mirror as outlined.
   

1. Remove two screws from outside rear view mirror motor.
   

1. Remove outside rear view mirror housing from outside rear view mirror base.
   

1. Disconnect connector and remove outside rear view mirror motor from mirror housing.
   

1. To install, reverse Removal procedure.
   

Might be cheaper to buy used irror at car-part.com. Look for * to find page with cheapest part. Or, EBay. Good luck