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There's a small door (access hole) on the inside of the hatch door below the window & to the right looking out from the inside. Open it up by pulling the release tab & the door will come off. Stick your finger in between the insulation... about the middle of the opening & to the left a little & you'll feel a little plastic lever. Move it either up or down to unlock. I believe down unlocks it & up locks it.
Can you hear the motor working inside the tailgate for the central locking when you press the eky fob lock / unlock button? if you can then the motor is fine and most likely the mechanism is jammed up. try pushing the tailgate inwaqrds while using the keyfob, this can often take the pressure off the mechanism. if you cannot hear the electric motor in the hatch then it has most likely failed,you should be able to get into the back and remove the trim to get the hatch open.
Get back to me once you have tested for the motor noise and I will send more info
Try using spraying some WD-40 on the locking mechanism and try working it in by unlocking and locking the lock. Sometimes dirt and debris can get inside the internal moving parts causing it to get "sticky" or "stuck".
Open the rear inside cover and you will see where the keeper for the handle mechanism may have broken. You can get this from any part store. It is difficult to get in there but a small hand can open it for better access.