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If both heater hoses are hot, and the radiator is full of coolant, it may be a blend door problem under the dash. The blend doors direct air thru the heater core and out thru the vents. It may still be under Ford warranty.
Try pairing a different phone with the system and see if the problem still exists. This could be a phone issue. The Edge Sync system uses the phone for commands. It totally depends on the phone to process all requests.
If you tried a different phone with no results log into www.syncmyride.com and check to see if you have the latest software level for your Edge.