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IT MIGHT BE YOUR PHONE AND NOT THE RADIO YOUR PHONE MIGHT BE TOO NEW FOR YOUR RADIO YOU MIGHT NEED TO USE AN OLDER PHONE SORRY ABOUT THIS BUT A VERY NEW PHONE MAY HAVE TOO MUCH TECHNOLOGY FOR YOUR RADIO OR TO TECHICAL ADVANCE FOR YOUR RADIO SO GET A PHONE THATS A COUPLE OF YEARS OLD MY 2014 PHONE WOULDN;T WORK IN MY 2014 CAR HAD TO GET A 2012 PHONE TO WORK IN A 2014 CAR TO GET MY VOICE COMMAND TO WORK
I'am not familiar with your exact model year system. I do know that the voice recognition is fiber optically controlled among other command system functions. If you have sound and your c.d. player and phone work the system is working fiber optically. I think you have a bad microphone. Does your teleaid and roadside system work? They all use the same mic. Try calling roadside and see if they can hear you. The mic should be located in your over head compartment under the vent screen. They were a comman failure in previous models. I hope I have been helpful.
I have a 2006 A8 and if you need help with the command say "help mmi" or when you are in one of the following modes: radio, CD, or Navigation. you can say "help ." This should provide you with all the commands the voice command can understand.
Though the phone paired, is it compatible? Some phones will pair but not work. The salesman should have told you about the website that shows which phones are compatible. When the button is pressed does the radio go quiet? Is the radio on? Do voice commands work for the center stack? will it ring when someone calls you. If the phone is good, then try the HFL unit. WWW.HANDSFREELINK.COM