Question about 2004 Mitsubishi Endeavor

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I have a 2004 mitsubishi endeavor - black - with a major paint issue. roof and hood, and now beginning on sides appear to be turning to a white powder finish? My regional Mits. rep says it's because I didn't wax the car at least 4 times per year?????

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  • darciebirket Jul 21, 2009

    Hi and thank you. Well, the district manager had agreed to pay 1/2 of a new paint job - won't do more - old car and because I don't use the dealership where I purchased the car to have it serviced - he proclaimed me a "bad customer" and said there isn't any guarantee I'll buy another car from them, etc. - he was extremely non-customer service oriented on that day. So I called the mits 800 no - got a case no assigned - they then said the district mgrs proposal stood. So I asked to talk w/his boss. I did that yesterday - he says no change on the 1/2 payment, but did apologize for his dist. mgr's attitude, and said he'd checked that out and confirmed what I had indicated happened that day. Then he mentioned that they (he and dist. mgr) will have to talk w/cust. svs since I "kicked it up to his level" and maybe this guys boss too, and they may do something more. I have no idea what that means or if it is just a silly line. I am to fax in 2 quotes to this guy though, so what do you think? Anything else I should do? A body shop I work with says it is most definately not something I did, it's a problem w/the topcoat. Also, a master re-finisher looked at it and said same - said either they put the topcoat on when paint underneath was too hot or they didn't have the chemical mix correct and so it didn't adhere. Whew. This is so frustrating.

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As long as the paint was keep clean and free of any damaging chemicals from the air it should not have done this, this sounds like a factory defect, call there customer support number in your owners manual and take this higher up, about 5 years ago I succeeded in getting my truck a new paint job for a similar defect, but it took allot of phone calls to the right people, the dealer level is just the 1st step, move up the latter, be nice but be firm, have a few well known body shops look at the problem, if they agree this is a defect try to get that in writing from at least two of them. Also contact the paint manufacturer and ask them about this oxidation issue. In closing remember be nice but be bull dog persistent, i have been in the new car dealer system all my 35 years as a technician and this is how it works on issues like this..

Posted on Jun 29, 2009

  • yadayada
    yadayada Jun 29, 2009

    IF U HAVE MORE QUESTIONS PLEASE JUST CALL ME AT 925-459-0571

  • yadayada
    yadayada Jul 21, 2009

    I hope u are not losing your temper on this, they will stone wall if u do, but from your description it sounds like they have made the final decision, at the price of a repaint this offer is worth $1000's, when my Dodge pickup was painted 8 years ago for this defect the bill was $5000.00 of which I paid zero, but times were better in the car industry then, so that is a factor as well.

    If you feel I have offered you got advice please rate this as a fixya so that I can be compensated for my time and effort. Thanks

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I have a 2004 Black Mitsubishi Endeavor with the exact same problem and of course the paint is no longer under warranty. I called 1-888-MITSU2009 (Mon-Fri 8-7 central time). The woman (Mariam) told me to take it to a local Mitsubishi dealer to have the paint inspected. She said they should be able to advise me from there, but if not, call Mitsubishi back and let them know what the dealer said regarding the inspection. I took it to a dealer and had to talk to several different people before they got me to the right one. He looked at it and said it was definitely bad paint. I got a bit lucky because there happened to be a regional Mitsubishi rep. there that day, who also looked at it and said, right there on the spot, that they would take care of it. This was a Friday just a few weeks ago and the following Monday my truck was in a body shop being painted ($4,000 paint job). The Mitsubishi representative told me this seems to be a problem with both black and silver mitsubishi's in and around 2004. Apparantly they are looking at these paint issues case by case, however, I think that is wrong. If you google "bad paint 2004 Mitsubishi Endeavor", which I did, you'll be shocked at the number of people with this problem and Mitsubishi hasn't issued some kind of recall. But, they fixed mine. Mileage seems to be a factor, if there is a ton of miles on it they may not cover it. I have 68,700 miles and it was OK. The mitsu rep. also said if it were 1 year older, it probably wouldn't be covered.

Anyway, call the number I posted for you and start there. Its worth the effort - I was ready to get rid of mine, but I like it for one, and wouldn't get much in a trade because of the paint. I also looked into getting it painted - It just looked horrible - all over the hood, roof, down the back lift gate, and some down the doors - horrible. Definitely worth the effort trying with Mitsubishi - saved me $4,000.

Good Luck to You!

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