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at this point I would suggest that he takes it to an accredited service shop or a shop that has experience with the make of vehicle
if it is a front wheel drive vehicle then the gear box is on the end of the motor (LHS) and is driven by a chain from the bell housing back down and into the gear box
You forgot to say if manual or auto but with all the information that you have supplied , A workshop manual would be a good starting point if your dad wants to tinker with the vehicle
The EH gearbox switch serves to communicate with the TCM (Trans Control Mod). In A mode, it tells the TCM to operate in the most economical shifting program. M mode is for manual shift. If you have a * instead of a M, it stands for winter mode. This mode causes the vehicle to start off in 2nd so that torque is reduced thus reducing wheel spin on slick surfaces. Of course, by shifting into 4 or 3 puts you into sport mode for a more spirited shift pattern.
had the same sorta problem with my one, i replaced the las part of the linkages thats connecte to the gearbox, that helped with it. also check to see if the blots holding ur gear stick in place are tight