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Ombudsmen i need help with more information about bad service and dont know how to get hold of a ombudsman in amanzimtoti durban

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There are two ways of approaching it- if it is a dealership then they will be RMI registered. This is the Retail Motor Industry. It acts as the watchdog over the motor industry but had little clout if it is a smaller company who is not registered.

The other route to go is to try escalate your grievance within the company until you get to someone who can make a decision. We often deal with the man on the ground who is merely a puppet!

Failing that, it becomes a legal battle which could cost a fortune and never achieve much. It does help to know your rights with regards to the CPA and if anything there is relevant for a bit of leverage.

Email me on wayne.wep@gmail.com and lets discuss your problem and maybe I can advise as to a route of action.

Posted on Jun 14, 2014

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