Question about 2014 Buick Encore

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Steering wheel locked key ignition not turn

The key cannot be inserted into the ignition. and the steering wheel cannot be turned either.

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The key not going into the ignition means the steering lock is not 'unlocked' ,is the vehicle as posted 2014 buick ? if so get the dealer out as its brand new

Posted on May 12, 2014

Testimonial: "Steve, I contacted the dealer and will have someone come out tomorrow since this is still under warranty. I was hoping it was just a press of the button situation, but apparently it is not. Thanks again."

  • steve May 12, 2014

    have you tried giving the wheel a wiggle to and fro whilst trying to insert the key ,the lock may be in just the wrong position ,worth a try but i think it will probably need looking at good luck

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Disconnect the negative battery cable with the proper size wrench and place away from the battery.
Insert the key into the ignition lock cylinder and turn the key to the run position.
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