Question about Scion xB

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Dealer rip-off or lucky break?

Hi,
My right front windshield wiper stopped working. There was nothing obvious like a bolt to tighten so I took it to the dealer. They said they had to order a "linkage part" and it would cost $311. The next day (with no repair) the wiper started working and it continues to work. Is there any reason for me not to think they were trying to rip me off?

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Hi! Most dealers have given us more than enough reasons to believe they are ripping us off.  It's like the story of the boy who cried wolf...
The thing is that just like in that story, the wolf eventually did come, and disaster struck.
Here's a personal anecdote to help you decide:
I had a similar experience with another dealer, where they wanted to charge me almost $1,000 just to diagnose a leaking A/C condenser box.
 I took it back a week later and told a different service advisor about the problem and how I felt about the potential expense, since the car was under warranty.  Then I learned that the service advisor I had spoken to had been lying about work needed and skimming money from the dealership by offering to take the car to the customers and asking for cash on delivery.  Needless to say, they fixed my A/C under warranty.  
The scion is a fairly new vehicle and there should be no reason for Toyota motors to charge you such a large amount for a part that they know is a common problem among that vehicle line.  What reason did they give for the part needing replacement?  I would be interested to know:  Did they show you the problem, or just tell you about it?
Keep in mind that unless you know exactly what was wrong with the linkage in the first place, and even if you know for a fact that the linkage is not the problem, the reason behind the problem could still be there and just be coming and going.
If life has taught me anything, your wipers will not fail on a clear sunny day...  they will fail when you least expect it and need them the most, right?
So my recommendation is to take the car to a different shop or talk to a different service advisor.  Find a shop that is willing to diagnose the problem and show you how they figure it needs repair/replacement.  Only then agree to the expense, if necessary.
Happy Motoring!

Posted on Jun 16, 2009

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NONE, THAT SOUNDS OUTRAGOUS, BUT IT COULD HAVE SOME THING TO DO WITH THE ARM THAT CONNECTS THE TWO TOGETHER

Posted on Jun 16, 2009

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Read more: How to Remove Chevy Blazer Windshield Wipers ' eHow.com http://www.ehow.com/how_6177302_remove-chevy-blazer-windshield-wipers.html#ixzz1B4pQJ39h
  • 3 Pull the wiper arm up at the blade so that the blade of the wiper is pointing into the air. Then pull at the base of the arm, wiggling it slightly. It's a keyed gear, so it may take a little bit of workunderlined.png?1 to break it free, but with the right amount of wiggling, it will disengage.

  • Read more: How to Remove Chevy Blazer Windshield Wipers ' eHow.com http://www.ehow.com/how_6177302_remove-chevy-blazer-windshield-wipers.html#ixzz1B4pJlPaV
  • 2 Unbolt the wiper arm using a 3/8-inch ratchet and socket. Place the bolt to the side, as you will reuse it later.
  • 3 Pull the wiper arm up at the blade so that the blade of the wiper is pointing into the air. Then pull at the base of the arm, wiggling it slightly. It's a keyed gear, so it may take a little bit of workunderlined.png?1 to break it free, but with the right amount of wiggling, it will disengage.

  • Read more: How to Remove Chevy Blazer Windshield Wipers ' eHow.com http://www.ehow.com/how_6177302_remove-chevy-blazer-windshield-wipers.html#ixzz1B4p1UYyB

  • 2 Unbolt the wiper arm using a 3/8-inch ratchet and socket. Place the bolt to the side, as you will reuse it later.
  • 3 Pull the wiper arm up at the blade so that the blade of the wiper is pointing into the air. Then pull at the base of the arm, wiggling it slightly. It's a keyed gear, so it may take a little bit of workunderlined.png?1 to break it free, but with the right amount of wiggling, it will disengage.

  • Read more: How to Remove Chevy Blazer Windshield Wipers ' eHow.com http://www.ehow.com/how_6177302_remove-chevy-blazer-windshield-wipers.html#ixzz1B4p1UYyB

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      s7w~us~en~file=n0001518.gif~gen~ref.gif
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