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Are you saying the inside door handle isnt snapped,but the door wont open by pulling on the inside door handle or is it the outside door handle thats not working??Both the inside and outside door handle has a spring and other components on the backside of the handle which cant really be seen unless you remove the whole door handle assembly.One of these components are most likely broken or the rod that attaches between each handle and the locking mechanism(part that locks into the door striker to keep the door closed and releases it too)might have come loose from the back of the handle.The outside handle is usually mounted to the door by pop rivets or bolts/nuts.The inside handle is usually mounted with screws,but it really depends on what kind of car youre driving.Youll probably have to remove the handle to inspect it for damage.Open the door and watch the locking mechanism for movement while youre pulling on the door handle.If it doesnt move when you pull on the handle,the handle is definitely broke or the rod has come loose from the back of the handle.
You will need to take the door panel loose from inside and see if the linkage that works the latch has come off and if so put it back on. Most cars have a few screws around the door handle and arm rest you have to take out and then they have clips around the bottom of the door that pop out to get the panel loose.
Ok this one is a tough one. If your handle on the outside does not work for some time, then the rod that attaches to the handle has most likely come loose. Your options are limited. I usually do not recommend the use of a slim jim. However in this case, a slim jim is an option. Inside your read door panel are three main rods. One rod moves the inside handle. The other rod moves the outside handle. The third rod is attached to the lock knob. Using the slim jim slide it into the door. Hook it onto one of the rods and pull up slightly. Try to see what is moving when you move the rod. If it is the inside handle or lock knob is moving, then find another rod that moves nothing. That will be the rod that should be attached to your outside handle. Lift up on that rod and it should open your door. After you open the door, go ahead and take the time to fix your door, by removing the door panel and re-attaching the rod to the handle.
Fortunately, it means that the mechanicals of the door opening device are working right, if you can open from the inside. The rigid wire that connects the outside handle to the door opening mechanism became loose, or a plastic connector broke. Disassemble the door panel, reach the handle from the inside, and see if there is a thin rod dangling somewhere, and if not broken, just put it back in place.
I assume that the entire handle unit is loose in the body work of the door. The interior door trim will need to be removed to access the inside of the door to fix the loose handle.
Do not attempt his yourself unless you have some experience in this area. Take the vehicle to the nearest reputable auto body repair shop and they can easily fix it for you. There could be a breakage on the retaining system on the handle or the retainers may just need tightening.
Typically door handles which have not been subject to damage or abuse will not usually loosen like this. It's possible the door was damaged and the panel repaired and repainted at some stage. If so the door handle may have been removed and refitted in a sloppy manner.
You have to remove the inner door panel to get to the nuts that hold the handle in place,this is also the cause of the lock and inside switch problem.You can purchase a tool to remove the panel,if your have a bit of mechanical experience this should be fairly easy.