Question about 2005 Mercedes-Benz Mercedes Benz C55 Amg
My 2008 escape with 3.0l engine has had 2 transmission cooler failures in 13 months. Disputing with dealership right now and soon with Ford Canada as well.
Have 67,000kms on it now and they will not cover this repair under warranty.(passed 60,000km). I find this ridiculous..... they want $1058.00 to replace the cooler.Using all-data and mitchell programs i can find that there are TSB s for this type of problem on the 2008 escape 3.0l. I was also told by the service advisor that they have upgraded this cooler twice already to prevent these problems.
Any idea on how to get some satisfaction here? thanks
Hello! it is very unfortunate your situation. it is **** service departments staffed with incompetence. i have made a 20 year career out of the automotive industry, the last 16 with dealerships. i pride myself in customer service and frown on all of the hacks that are out there ruining a good name. Yes fors has had issues with the "combo cooler" it is a condenser for the airconditioning and cooler for the tranmsision. when repairs are performed @ the dealership, it carries a 12 month 12,000 mile warranty when they use oem parts. you stated it has been 2 coolers in 13 months? the warranry is based off of the original installation. not each addition failure should they occur. now that this is understood. your dealership has the ability to utilize their "CLP" budget to satisfy your needs. this is caled a P18. CLP stands for customer loyalty program. it is a tool that dealerships can use to help people in situations like yours. HOVEVER there are 2 questions they ask on the form to be submitted..is the customer a maintenance customer of the ford dealership and do they have an extended warranty. if the answer is no to either question....welll..you get the point. i do beleive they should assist you by maybe discounting the parts and labor in the interest of your return visits. as i tyoe this long drawn out letter, i wonder if the canadian warranties are different or for that matter if you have the complimentary powertrain warranty that comes with fords sold in USA it is a 5 year 50,000 mile warranty. if the advisor looks up coverage by using fords computer system and inputs the true part number of condenser...it would say not covered....but the failure is actually the transmision cooler..which if was seperate from the condenser, would have a different part number...that part number may come up as a covered repair...hmmmm...i will check this for you tomorrow @ work and get back to you
Posted on Jun 10, 2009
I just received a Customer Satisfaction Program 09B10 letter from Ford. I own a 2008 Ford 4 cyl, 2 wheel drive, Escape. I never take a vehicle back to the dealer for service. This Program will fix the cooler problem at no charge and, if you previously paid for the fix, you can submit the bills for reimbursement.
I elected to do it myself. The "fix" amounts to inspecting the right (passenger side) mount of the combonation A/C Condensor / transmission cooler which is mounted in front of the radiator. You can see the mount through the grille. If the mounting bolt has a grommet, and the cooler is not leaking, you are done. If it does not have a rubber grommet and the cooler is not leaking, yoiu need the 8L8Z-19712-AA, Condensor Kit, list price $23.55. This is a two piece rubber coated bracket with a rubber grommet and two bolts and a nut. You cut the original bracket off the cooler at the bend closest to the cooler with a die grinder and install the new bracket. You remove the grille to do the install. It is an easy job and shouldn't take more than 30 minutes. Ford has a 7 page set of instructions for this Program, titled Customer Satisfaction Program 09B10. It is also labeled SPX09Z0019 on the lower left corner of each page.
If your cooler is already leaking, run don't walk to your dealer and let them replace the cooler. The cooler is expensive and is covered at no charge under this program.
Posted on Mar 25, 2010
Ford will fix this problem at no cost to you. I have a 2008 Ford Escape and my transmission cooler is leaking, causing my transmission to slip. I took my car into Park Cities Ford this morning and they printed out a TSP (Customer Satisfaction Program 09B10) dated March 2010. The form states that the "Transmission Fluid cooler in your vehicle may develop a crack and leak transmission fluid. If not repaired, this leak may result in rough/harsh shifting and potential damage to the transmission." "Ford Motor Company has authorized your dealer to perform the repairs under this program on your vehicle free of charge (parts and labor). The Customer Satisfaction Program will be in effect until August 31, 2010 regardless of mileage. Coverage is automatically transferred to subsequent owners." If you have previously had this repair done, you may be eligible for a refund. To initiate a refund request, they ask that you give your paid original receipt to your dealer before August 31, 2010.
Posted on Mar 10, 2010
I just took in my 2008 escape i have 37500 miles on it and the 'bumper to bumper' warranty expired at 36000 miles. apparently the transmission cooler is not covered under the 60000 mile power tran warranty. they want 900 to repair it. I have been on the phone all day trying to get them to pay for this. I have had several other issues with this car that is only 2 years and 2 months old (the other issues have been electrical - so they do not relate to this repair otherwise it would've been an unresolved issue from when the warranty was in effect.)
Posted on Sep 02, 2009
I am currently experiencing the same thing with my ford escape and the dealership is giving me the same run around. I just put in for a BBB claim and am considering taking it to small claims if that doesn't work. Also, if there are enough people, a class action suit might spur ford into recalling the coolant and acutally making a change that would BENEFIT the consumer instead of causing us to keep hemoraghing money.
Hope your BBB claim comes out well and I will follow your case with hopes that mine does well.
Posted on Dec 03, 2009
The same thing has happened with me, I own a 2008 ford Escape. I brought the escape into a dealership in Oct of 2008, because the transmission was slipping and sticking. The elaership told me there was nothing wrong with the car. I had rec'd courtesy shuttle to and from work that day. In Mar 2009, the transmission got worse, and i was getting stuck more often, in more high risk places (turning left, but not going anywhere) i took it back to the same dealer where I took it the last time. They told me that it was the condenser/cooler. I had brough it in, and the transmission fluid was close to empty. I had just went over the 38000 mile warranty by a COUPLE miles. Seven miles to be exact. Therefor, it wasnt covered, and they wanted 1200 to fix it. I asked them why this wasnt diagnosed when I brought it in Oct 2008..and they flat out lied and said they have no record of me bringing it in there, and they never looked at the escape. i was shocked, and wondered why they would lie about this issue. I have always bought Ford products, as my partner has been an employee of Ford for 10+ years, therefor we have been loyal to them. Anyway long story short, Ford Canada, Customer Service, no one would help me. I found out about the TSB being on the reoccuring issue, but like someone else said no recall?? So fast forward 6 mos, im driving again turning left at a light, and doesnt my transmission stick, check engine light goes ON, and I cant go anywhere! Hmmmm..could this current transmission problem be related to the other numerous pblms? I dont know, my car has been in Ford for over a week, and nows it a waiting game, they are still running "tests". So please, if you need names, numbers etc please let me know as I would love to get with the BBC, or any other figure who may assist in this issue!
Posted on Oct 10, 2009
Please see the attached link. It may help cover the cost. Ford has agreed to repair this problem.
But hurry, time runs out on August 31, 2010.
Posted on Aug 25, 2010
I just got back from the dealership with my 2008 Ford Escape. The bumper to bumper warranty ran out at 36,000 miles, my car currently has 38,000 miles on it. Problem - the transmission cooler/ac condenser. I was quoted $727 to fix my car. When just 2,000 miles ago it would have been covered. First and LAST Ford I'll ever own.
Posted on Nov 09, 2009
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Posted on Jan 02, 2017
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Nov 03, 2014 | Ford Escape Cars & Trucks
Jul 21, 2014 | 2002 Ford Escape
In some of the affected vehicles, the transmission fluid cooler may develop a crack in the tube below the right hand (RH) mounting bracket from thermal and vibration fatigue. This may lead to a small transmission fluid leak and possible rough / harsh shifts. Dealers are to inspect the transmission fluid cooler for a grommet and possible fluid leak below the RH mounting bracket. Based on the results of the inspection, dealers will perform one of the following service
1. Using a suitable light, look through the radiator grille and inspect the transmission fluid cooler mounting bracket for a grommet behind the mounting bolt. See Figure 1 and Figure 2.
Inspection Result Service Action
Grommet present - No further action required
Grommet not present and transmission fluid cooler not leaking - Install transmission fluid cooler mounting bracket
Grommet not present and transmission fluid cooler leaking - Install new transmission fluid cooler.
In some of the affected vehicles, the transmission fluid cooler may develop a crack in the tube below the right hand (RH) mounting bracket from thermal and vibration fatigue. This may lead to a small transmission fluid leak and possible rough / harsh shifts.
Dealers are to inspect the transmission fluid cooler for a grommet and possible fluid leak below the RH mounting bracket. Based on the results of the inspection, dealers will perform one of the following service
1. Using a suitable light, look through the radiator grille and inspect the transmission fluid cooler mounting
bracket for a grommet behind the mounting bolt. See Figure 1 and Figure 2.
Inspection Result Service Action
Grommet present No further action required
Grommet not present and transmission Install transmission fluid cooler mounting bracket
fluid cooler not leaking
Grommet not present and transmission Install new transmission fluid cooler
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