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2008 ford escape transmission cooler failure

My 2008 escape with 3.0l engine has had 2 transmission cooler failures in 13 months. Disputing with dealership right now and soon with Ford Canada as well.
Have 67,000kms on it now and they will not cover this repair under warranty.(passed 60,000km). I find this ridiculous..... they want $1058.00 to replace the cooler.Using all-data and mitchell programs i can find that there are TSB s for this type of problem on the 2008 escape 3.0l. I was also told by the service advisor that they have upgraded this cooler twice already to prevent these problems.
Any idea on how to get some satisfaction here? thanks

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  • tlalondectir Jun 10, 2009

    Thanks for the help --- much appreciated. nice to know there is help out there for some of us who feel that the dealerships are trying to get a one up on us.

  • tlalondectir Jun 11, 2009

    Thanks for the time Dr. honeydew -- i will try your method and reply the results when i can--much appreciated:)

  • tlalondectir Jul 10, 2009

    Well even though we tried to use our discretion and were trying hard to be nice about it- the situation has gotten worse.We have pursued legal advice and the Better Business Bureau is investigating as we speak.Turns out the service manager has told them a lie about what he was willing to do for us and that pretty much was it for me. He told them of a scenario that was not even close to what we were told.I can't stand liars and have gone with a more firm approach. Will let you know how it goes. I have also informed my legal rep and the BBB about 250+ other very similar failures with the same vehicle. There are many more coming in every day.As far as the vehicle goes i am monitoring transmission fluid levels daily and keep it topped up regularly.Its unfortunate that this situation has gotten this far however i will not let this rest now and have put too much time and effort in to it now to stop.With this many failures and constant complaints about this problem i am just amazed that a recall has not been put in place.On 1 forum i was on there were 2 Ford delaer technicians talking and 1 was boasting about the fact that he had replaced 9 cooler/condenser assemblies in the last month on 2008 Ford Escapes.I have found a seemingly endless supply of people who have had the same type of problem. This may end up being a much bigger deal yet as i am thinking of sending a list of people with similar problems out to a nationwide news/problem solver tv program. Like i said i wasn't going to get nasty until they lied thinking i would not get a reply from the Better Business Bureau. Now i feel i must put up a fight for other consumers who may be headed down the same road.

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Hello! it is very unfortunate your situation. it is **** service departments staffed with incompetence. i have made a 20 year career out of the automotive industry, the last 16 with dealerships. i pride myself in customer service and frown on all of the hacks that are out there ruining a good name. Yes fors has had issues with the "combo cooler" it is a condenser for the airconditioning and cooler for the tranmsision. when repairs are performed @ the dealership, it carries a 12 month 12,000 mile warranty when they use oem parts. you stated it has been 2 coolers in 13 months? the warranry is based off of the original installation. not each addition failure should they occur. now that this is understood. your dealership has the ability to utilize their "CLP" budget to satisfy your needs. this is caled a P18. CLP stands for customer loyalty program. it is a tool that dealerships can use to help people in situations like yours. HOVEVER there are 2 questions they ask on the form to be submitted..is the customer a maintenance customer of the ford dealership and do they have an extended warranty. if the answer is no to either question....welll..you get the point. i do beleive they should assist you by maybe discounting the parts and labor in the interest of your return visits. as i tyoe this long drawn out letter, i wonder if the canadian warranties are different or for that matter if you have the complimentary powertrain warranty that comes with fords sold in USA it is a 5 year 50,000 mile warranty. if the advisor looks up coverage by using fords computer system and inputs the true part number of condenser...it would say not covered....but the failure is actually the transmision cooler..which if was seperate from the condenser, would have a different part number...that part number may come up as a covered repair...hmmmm...i will check this for you tomorrow @ work and get back to you

Posted on Jun 10, 2009

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  • Dr Honeydew Jun 11, 2009

    Good evening!

    following up on last nights conversation. i checked the combo cooler for coverage as a ac condenser and as a transmission cooler on a vehicle i know to have the powertrain warranty...unfortunatley it is not covered under eityher scenario. it leaves us to the dealer and Ford. getting assistance directly from ford is VERY difficult as they leave most decisions to the dealers. i hope at this point you have spoke to the manager and requested assistance...remebering you will catch more flies with sugar than with vinegar...use your tools (Me :) ) point out your BRAND LOYALTY to the manager, service loyalty (?), and the fact that his decision may affect future vehicle purchases from his dealership and Ford. DO NOT GET NASTY! they will slam the door quicker than you can say Toyota. make an offer to him citing the loyalty program..offer to pay 25% of the repair @ warranty pricing should be about $200.00 us dollars...if it that time the dealer you purchased the vehicle from says no...then your last hope is for ford to step up..the first line of customer service needs to escalate your case to the district reps, then regional reps if neccesary...they can help, but will most often refer you back to the dealer..so you must be persistent and stay on topic..DO NOT GET NASTY, they will slam the door quicker than you can say Subaru! REpeat same script to ford customer service as you would to service manager...their decision may affect future vehicle purchase..do not threaten other brands! advise them how many fords you and your family have and have year and models. the reward loyalty...assistance after warranty expires is not a right..its earned, with a little work you will succeed...post up to this and let me know how you make out...

  • Dr Honeydew Jul 10, 2009

    any news on the cooler?..if you continue to drive with leaking cooler, complete tranmsission failure is possible...be careful. please update me

  • Dr Honeydew Aug 12, 2009

    I am so sorry to hear it has come to this. Please be aware that your concerns are isolated to the pinheaded and narrowminded arrogance of the service manager for your Ford dealer. More than ever, Ford has empowered the dealerships themselves to make these "courtesy" decisions to assist our most prescious assets...you, the customer. Our Ford reps actually have very little say in assisting customers financialy, in fact they used to be able to give us an authorization number to pay for the concerns at hand. Now, our DSM (district Service Manager) is merley a smiling face with no authority or empowerment to pay for anything, they are more of a liason than anything else. When you call the CRC (customer service center) it is merley documented of your call and put back onto your dealers lap. So what now? unfortunatly my hands are tied up here and i would love to help you, but the only way i can help is with my keyboard :( Soooooooo is your ford dealer an independent, standalone franchise, or are they part of a group? either way i would suggest speaking to the "Dealer Principle". He is the owner himself, i would politely review your concerns and suggest the CLP (customer loyalty program) budget again. When speaking to him i would suggest stating, "all i would like is whats fair, i believe what would be fair is to assist your customer that has a 3 time repeat failure of the same component...Mr Dealer, im not asking for free, im asking for help. the repair costs about $700 (american) @ warranty price level.. i think it would be fair for me to pay about $200 of that dont you? My satisfaction in your decision will directly influence my future purchasing decisions"



    should that Dale Carnegie approach not work, you can log a complaint to your attorney general and to the National Highway Traffic and Safety association (NHTSA)..although that would be an American agency, i would think Canada has a government department similar to them...view this link for the US agency http://www.nhtsa.dot.gov/portal/site/nht...



    I would suggest after some decision is made, look for a new dealer. Google search for President Award winning ford dealers in your area. this represents the top 10% of all dealers in Fords dealerships. If they made the list, they have a vested interest in assisting you..the customer!!



    I again appologize for this Blooters incompetence. Rest assured not all dealers are like him, Ford is indeed the most exciting car brand on the global market place today, please do not let your anger or experience from him affect your faith in Ford (i know its asking alot! :) or future Ford purchases...



    again..PLEASE post up what happens..unlike Mr Manager.. I CARE!



    much luck!

  • Dr Honeydew Mar 06, 2010

    good news folks! hot off the press!!!!

    Ford Cares! completley opposite as many of the pinheaded posts to the concers posted..Ford is now helping...for a limited time..call your dealer for details...

    Brand new program for 08 Escape Mariner trans cooler inspection repair. 09B10 Op added to ADP. Inspect RH mounting bracket for grommet. If no grommet install updated mounting bracket. If no grommet and leaks, install cooler and bracket. If grommet is there, no further action required.



    Program unlimited mileage but expires 8/31/10 to encourage customers to come in before failure.

  • gcope2 Mar 23, 2011

    well i tried ur sugar approach and all i got was sweet talk about how its not covered because the trans cooler part # comes up as a a/c part which is not covered under the 60000 mi drive train warranty there is 38000 miles on my 08 escape.so low behold i went to vinegar and it worked they are going to fix the trans cooler and i will only pay 100.00 dollars i contacted my salesperson first to let him know my feelings he contacted the service supervisor first spoke with who by the way denied he ever spoke with me but i was able to show the time called and he suddely remembered our talk .he then told he would check further and get back to me which 2 hours later and informed they will fix it at a charge of 100.00 say what you will about sugar and honey and that but sometimes you gotta make stink to some attention

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I just received a Customer Satisfaction Program 09B10 letter from Ford. I own a 2008 Ford 4 cyl, 2 wheel drive, Escape. I never take a vehicle back to the dealer for service. This Program will fix the cooler problem at no charge and, if you previously paid for the fix, you can submit the bills for reimbursement.
I elected to do it myself. The "fix" amounts to inspecting the right (passenger side) mount of the combonation A/C Condensor / transmission cooler which is mounted in front of the radiator. You can see the mount through the grille. If the mounting bolt has a grommet, and the cooler is not leaking, you are done. If it does not have a rubber grommet and the cooler is not leaking, yoiu need the 8L8Z-19712-AA, Condensor Kit, list price $23.55. This is a two piece rubber coated bracket with a rubber grommet and two bolts and a nut. You cut the original bracket off the cooler at the bend closest to the cooler with a die grinder and install the new bracket. You remove the grille to do the install. It is an easy job and shouldn't take more than 30 minutes. Ford has a 7 page set of instructions for this Program, titled Customer Satisfaction Program 09B10. It is also labeled SPX09Z0019 on the lower left corner of each page.
If your cooler is already leaking, run don't walk to your dealer and let them replace the cooler. The cooler is expensive and is covered at no charge under this program.

Posted on Mar 25, 2010

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Ford will fix this problem at no cost to you. I have a 2008 Ford Escape and my transmission cooler is leaking, causing my transmission to slip. I took my car into Park Cities Ford this morning and they printed out a TSP (Customer Satisfaction Program 09B10) dated March 2010. The form states that the "Transmission Fluid cooler in your vehicle may develop a crack and leak transmission fluid. If not repaired, this leak may result in rough/harsh shifting and potential damage to the transmission." "Ford Motor Company has authorized your dealer to perform the repairs under this program on your vehicle free of charge (parts and labor). The Customer Satisfaction Program will be in effect until August 31, 2010 regardless of mileage. Coverage is automatically transferred to subsequent owners." If you have previously had this repair done, you may be eligible for a refund. To initiate a refund request, they ask that you give your paid original receipt to your dealer before August 31, 2010.

Posted on Mar 10, 2010

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I just took in my 2008 escape i have 37500 miles on it and the 'bumper to bumper' warranty expired at 36000 miles. apparently the transmission cooler is not covered under the 60000 mile power tran warranty. they want 900 to repair it. I have been on the phone all day trying to get them to pay for this. I have had several other issues with this car that is only 2 years and 2 months old (the other issues have been electrical - so they do not relate to this repair otherwise it would've been an unresolved issue from when the warranty was in effect.)

Posted on Sep 02, 2009

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I am currently experiencing the same thing with my ford escape and the dealership is giving me the same run around. I just put in for a BBB claim and am considering taking it to small claims if that doesn't work. Also, if there are enough people, a class action suit might spur ford into recalling the coolant and acutally making a change that would BENEFIT the consumer instead of causing us to keep hemoraghing money.
Hope your BBB claim comes out well and I will follow your case with hopes that mine does well.
Best wishes!

Posted on Dec 03, 2009

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The same thing has happened with me, I own a 2008 ford Escape. I brought the escape into a dealership in Oct of 2008, because the transmission was slipping and sticking. The elaership told me there was nothing wrong with the car. I had rec'd courtesy shuttle to and from work that day. In Mar 2009, the transmission got worse, and i was getting stuck more often, in more high risk places (turning left, but not going anywhere) i took it back to the same dealer where I took it the last time. They told me that it was the condenser/cooler. I had brough it in, and the transmission fluid was close to empty. I had just went over the 38000 mile warranty by a COUPLE miles. Seven miles to be exact. Therefor, it wasnt covered, and they wanted 1200 to fix it. I asked them why this wasnt diagnosed when I brought it in Oct 2008..and they flat out lied and said they have no record of me bringing it in there, and they never looked at the escape. i was shocked, and wondered why they would lie about this issue. I have always bought Ford products, as my partner has been an employee of Ford for 10+ years, therefor we have been loyal to them. Anyway long story short, Ford Canada, Customer Service, no one would help me. I found out about the TSB being on the reoccuring issue, but like someone else said no recall?? So fast forward 6 mos, im driving again turning left at a light, and doesnt my transmission stick, check engine light goes ON, and I cant go anywhere! Hmmmm..could this current transmission problem be related to the other numerous pblms? I dont know, my car has been in Ford for over a week, and nows it a waiting game, they are still running "tests". So please, if you need names, numbers etc please let me know as I would love to get with the BBC, or any other figure who may assist in this issue!

Posted on Oct 10, 2009

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Please see the attached link. It may help cover the cost. Ford has agreed to repair this problem.

http://fullerisford.files.wordpress.com/2010/03/customer-satisfaction-program-09b10.pdf

But hurry, time runs out on August 31, 2010.

Posted on Aug 25, 2010

  • gcope2 Mar 23, 2011

    really generous of ford to give a 6 month window for repairs wonder how many of these vehicles were produced in a 6 month period !!!!!!!!

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Soon with Ford, why not now? Call owner relations, and ask if they need a little advertisement in any newspaper that will print it. Ask them if they really need negative publicity at a time like this.

Posted on Jun 04, 2009

  • Mike Butler
    Mike Butler Jul 10, 2009

    Here's another area you may want to research, or submit complaint.
    http://www-odi.nhtsa.dot.gov/


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I just got back from the dealership with my 2008 Ford Escape. The bumper to bumper warranty ran out at 36,000 miles, my car currently has 38,000 miles on it. Problem - the transmission cooler/ac condenser. I was quoted $727 to fix my car. When just 2,000 miles ago it would have been covered. First and LAST Ford I'll ever own.

Posted on Nov 09, 2009

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SOURCE: 2008 ford escape transmission cooler failure

State lemon laws should cover this. Check your state laws on this.

Posted on Jul 11, 2009

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-----------------------------------------------------------

In some of the affected vehicles, the transmission fluid cooler may develop a crack in the tube below the right hand (RH) mounting bracket from thermal and vibration fatigue. This may lead to a small transmission fluid leak and possible rough / harsh shifts.

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State lemon laws should cover this. Check your state laws on this.

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Transmission problem


Here's a link you may want to read.
http://www.fixya.com/cars/t2320006-2008_ford_escape_transmission_cooler

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