Question about 1999 Dodge Grand Caravan
Mechanic says problems are unrelated but here's the history. Speedometer stopped working. Gear display didn't highlight current gear. Mechanic replaced speed sensor - didn't fix problem. Took to transmission place and they replaced the computer and the sensor within the transmission. $1000 later, fixed problem. A few days later van wouldn't stay in gear while in Drive. It downshifts to lower gear irratically, jerking the vehicle. It drives fine in D3. Mechanic thought the speed sensor they replaced went bad and replaced it again. Test drove fine. Took it home with him to put on more miles. Drove fine. Test drove it again the next day - problem returned. I'm being told the problem is with the overdrive gear within the transmission - rebuild only option to fix it. Told the gear probably broke after other repair was done - problems are unrelated. No codes are showing up.
Perhaps I'm crazy, but when I ran a shop, the vehicle did not go home 'till the problem was solved and I never charged for items that did not fix the vehicle...( I had the silly idea that the customer should not pay for my mistakes .therefore in my world they already have abdicated.)
The problem may be beyond the skill level of anyone in the shop...therefore doing the same thing over and over will give you the same results. You need a fresh "eye" on the situation. Only then will you get a different result. There are "flight tests" and other diagnostics that can be done that should give you an idea what is going on.
If the repair is going to cost more than what the vehicles value is, then it's your decision about what to do. You can have the repair done, buy a different car and/or you may have some legal means of recovering all or part of what you spent not fixing the problem.These are decisions you need to make, but decide after you have the facts in front of you.
Posted on May 20, 2009
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Posted on Jan 02, 2017
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