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Smart lock? do you have a picture of a red hand on instrument panel? With falcons quite common. Turn & hold key @ start posision, Hit dash upwards on left side of steering colum, If start = faulty smart lock module. I don't know if expodition has smart lock but probably does
Assuming the car is not running and you are trying to start it, sometimes the steering wheel is locked from the wheel thrying to turn back on itself and this won't allow the key to turn. Try turning the steering wheel all the way to the left or right then while the wheel turned, try to turn the key.
To fix your problem, you have to turn the steering wheel either to the
left or right as much as you can, then try to turn the key in the
ignition. When the steering wheel locks, the key won't turn. By manually
holding the steering wheel out of the lock position, the key will turn
again and you're steering column will be back to normal.
1. Some times the keys wear out. Do you have a spair key you can try.
2. Turn the steering wheel back and forth while trying to turn the key sometime the steering wheering lock will bind.
3. Now the bummer part is the ignition lock will have to come out so you can determine what part froze up.