Take it to VW. These electrohydraulic systems are complex and several switches must be working correctly for the top to lower. It has also been caused by a fault VSS ( Vehicle Speed Sensor.) sending a speed signal to the top controller when vehicle is stationary.
Rear window motor failure is common and if window motor is bad, top will not deploy.
VW dealer can scan the controller and hopefully pinpoint the fault. You are not alone !
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