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Frank, No ones knows what your talking about here in the USA. Except junior high school kids in band and possibly me. So here you go. Two possibilities, both apply with flutes. Lets start with plenum doors. They are inside the air plenum, you have the remove the entire dash and plenum to replace them, several in there. If you only have defrost blowing, it could be a vacuum line or the A/C controller is bad. If you are talking about the vents mounted to the dash, look at them, they usually pop out. Look for the seam around the vent. Use a plastic wedge to pop them off/out. It won't damage the dash. Some are screwed into the back side. In this case you still have to remove the dash.
By that I take it that the center part of the plug is out and you can see dorn the hole. There are 2 types of removers on the market. One is an easy out that is put in and is turned in the same direction as if you are undoing the plug the flutes on the remover bite into the hole and grip and turn the broken bit. The other is a straight multi flute idea that you hanner in and then undo. . If you can' t get in to do either the only other way may be head off.
some cars are fitted with a valet key/lock 3 keys supplied new 2 normal 1 with a flute running down the middle.key with flute will not unlock the tailgate/glove box.tailgate has 2 positions key upright=locks with central locking.key turned to the left,(or right,cant remember which)then released to upright,locked,needs key to access.independant of central locking.
Hi, The best way to sort this is to take Log book/Title, proof of ownership and your identification to a Merc Dealership and they'll be only too glad to take some money off you for supplying the code. Press the Blue Button please to appraise my FREE! Effort. Thank You ! Paul 'W' U.K.