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By that I take it that the center part of the plug is out and you can see dorn the hole. There are 2 types of removers on the market. One is an easy out that is put in and is turned in the same direction as if you are undoing the plug the flutes on the remover bite into the hole and grip and turn the broken bit. The other is a straight multi flute idea that you hanner in and then undo. . If you can' t get in to do either the only other way may be head off.
some cars are fitted with a valet key/lock 3 keys supplied new 2 normal 1 with a flute running down the middle.key with flute will not unlock the tailgate/glove box.tailgate has 2 positions key upright=locks with central locking.key turned to the left,(or right,cant remember which)then released to upright,locked,needs key to access.independant of central locking.
Hi, The best way to sort this is to take Log book/Title, proof of ownership and your identification to a Merc Dealership and they'll be only too glad to take some money off you for supplying the code. Press the Blue Button please to appraise my FREE! Effort. Thank You ! Paul 'W' U.K.