This is a relatively common problem on these new Chryslre 300s.The failure is in the shifter assembly itself and it will need to be replaced. But for now, to limp around, you can actually still shift the car, you just cannot use the shifter.You will need to remove the center console and find where the shift linkage attaches to the shifter assembly. Remove the linkage and you can manually shift until you replace the shifter assembly.Here is how to remove the center console:
Apply the parking brake.Turn the ignition switch to the On position, apply the service brakes and place the gear selector lever into the Neutral position.Turn the ignition switch to the Off position and release the service brakes.Disconnect and isolate the battery negative cable.Remove the mat (2) from the cubby bin at the front of the floor console.Open the lid of the console rear bin and remove the mat (3) from the rear bin.Remove the two screws (1) that secure the front of the console shifter bezel to the console.Using a trim stick unsnap the console bezel from the console.Remove the shifter bezel from around the gear selector lever.
Remove the three 8 mm bolts (2) from the rear bin that secure the console to the floor panel transmission tunnel.Remove the two screws (3) that secure the front of the console to the instrument panel.Slide the console rearward far enough to access and disconnect the jumper wire connector (4) from the accessory power outlet on the underside of the console.Remove the floor console from the vehicle.-------------- Thankyou.
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