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Very common issue for this model. She needs to buy a buildable ignition from the dealer and get the key code with her vin # so she can make it match her anti theft key, then the ignition lock cylinder needs to be drilled out to remove it.
Same thing happenned to me. Dealerships couldn't help, so I had to call Ford Motor Company... the gentleman on the phone was able to give my local dealership the code for security reasons. Then, you just need to have the new key cut and programmed at the dealership. I'm sorry I don't have the number handy. Best wishes