Question about 2002 Acura MDX
Problem started with an autostart install. Couple of days later on the highway the 2002 mdx died and would not restart. Local Honda dealer unhooked the autostart (astrostart) and put in a new main computer (the diagnostic they performed indicated the computer was not responding) , but then they quickly unplugged the new computer as it started to heat up. They say that without schematics including voltage specs, amp draw, etc., for corresponding/connecting modules they cannot diagnose the problem and are at a standstill. They are not an Acura dealer and say that it is extremely difficult to get Acura tech support. I have tried Acura customer service but they are not interested in helping out the Honda dealer/me. They are suggesting towing the mdx 250 miles to an Acura Dealer in Minneapolis. This is not a good option especially considering that Acura has authorized and compensated this Honda dealer for warranty and/or recall work on several occasions. It seems Acura will cooperate only if it benefits them?? Any ideas? How do I get tech support for my local Honda dealer? How do I get tech line answers?
Call the local better buisness bureau and put in a complant
Posted on Jan 25, 2010
Sounds like a bad install and the wiring might be crossed. But as they stated, without schematics, it's hard to know which wire is which. Acura should cooperated if the Honda dealer is authorized. Mention "small claims court" and see how fast they cooperate. BTW, the MDX and Pilot share alot of the schematics. i don't know why Honda can't play with it. I believe they don't want the liability.
Posted on Jun 24, 2009
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Posted on Jan 02, 2017
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