Question about 2001 Ford Windstar

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Oil Changed Flushed Coolant System. Put van in gear will not move

I took my 2001 Ford Windstar in to have it serviced at a local shop today. Oil change, fluids checked, tires rotated and also spent the extra money to have the radiator coolant system flushed ($130). Basically a small service on the van. They called and said we have a MAJOR problem! The van will start, but it won't move in any gears. Given that I am a woman who knows absolutely nothing about vehicles, I thought maybe someone could help me on here so I don't get screwed. I suggested they reset the computer. (ha). He called back and said the diagnostic said there was no electrical problems and he doesn't have a clue why the transmission is not working! HELP before I have to write a big check!!!! Female in distress. Thanks... Teresa

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  • digixyz May 22, 2009

    Yep, I had the same problem and it got tricky. Think of this though, should you be going into an intersection and suddenly your car dies on you as you turn in front of oncoming traffic. No this isn't precisely what happened to me, but close. And a scary thought. So the transmission was fixed and now the car drives. Good luck, I'd get the transmission fixed if you can do it soon.

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Secretabunda, The trouble they are stating a problem that can cost thousands of dollars. This is not a solution to the problem, just some advice about service shops in relation to what you have said. Please answer the following - Has your vehicle made ANY unusual noises before it was serviced? Did the vehicle seem to lose power when starting from a stop? Did the engine sound like it was going faster at a certain speed then what it did before?. Did your transmission have any problem going into gear.
Do the following before going back or talking to that service shop. Did the vehicle come in on it's own power? If yes, continue. Were you having ANY transmission problems prior to going to that shop? If no, continue. Was the transmission fluid or filter checked, replaced, or added? Did he do any work involving the transmission? Get these answers and write back.
This is the biggest part, and stick to it until the end. Write down everything you have said or what you asked the mechanic to do. Write down what they said, when they said it, and what they were going to do. I think most in here will agree, you are in for a sticky situation.
Go to your Ford dealer and ask for a Service Manager and tell him what has occured and what his opinion is. Tell him the situation fully and in all honesty.
Get a second opinion at this point if you wish.
I would have to agree that a check of the car's computer might not show anything,

This is my own personal opinion, but IF your vehicle was having no transmission problems before the preventative maintenance as you describe, get the car out of there. Have it towed to a reputable dealer by the dealer's authorized tow company. On transmissions - Transmission trouble is costly! A dealership will charge 2 to 3hundred dollars more for a rebuilt transmission, but, these are usually complete rebuilds and are backed by the company and take less time then a local service technician.

Posted on Mar 05, 2009

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So nothing was done to tranny?
I would first have them remove the lower pan to make sure filter did not come loose and make sure that one of the fluid feed tubes are not loose,there are 4 of these in the lower pan.Sometimes one will come loose and no fluid will get to clutch pack. They will also be able to see if there is any metal shavings there to indicate if anything may be damaged inside tranny.
I would say check the connector on top of tranny under air box but that should have set a code and he says there are none.

That's the only quick things i can think of. The next things would be pressure test and actual solenoid test that would need to be run by an experienced tranny tech.

Posted on Mar 05, 2009

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