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Re: y windsheild wipers don't move. I hear the
Possible stripped gears or the gears are not making contact. I would replace the wiper motor. If you can, and I am not sure, you might be able to replace just the gears. But given how new the car is, I am sure it comes as an "all in one" unit. It is possible to seatch www.car-part.com and see if there is a salvage yard around your area that has one cheap.
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Check to see if the nut is tight on the wiper down at the bottom, secondly turn the wipers on and put your ear down by the wipers to see if you can hear the motor moving. If you hear the motor moving the arms under the plastic sheathing have seperated. Try the nut first see if that fixes your problem then try the rest.
check the nuts on the wiper arms and make sure they are tight. If the nuts are tight then a linkage on the wiper transmission probably came loose or broke. You'll have to pull some cowling off to access it.
If you can hear the wiper motor running, I would think your problem lies in a disconnect between the motor and the wiper arms. This
part is called the wiper transmission or linkage and you can get one used at a junkyard or on ebay. Often the base of the wiper arm has become stripped and the serrations or fluting will not grip the stubs on the wiper transmission. However that issue would generally mean they do not run at all. In any event when you pull the arms off, take a good look at that. If you park in the snow these become stripped when you turn the wipers on while they are stuck to the windshield.
It sounds like you live in a climate were snow and ice occurs. If so a lot of people leave their wipers on upon shutting off their cars. If you happen to do that and the windsheild had moister on it or if the snow starter falling while your vehicle was still warm it will freeze. The larger the snow amount the stronger the force will be if you start your vehicle up the next morning with your wipers buried in frozen ice & snow. Since the wipers were not shut off the wiper motor will run and the wiper blades will not. This will strip the linkage the wiper arms press onto leaving you with out working windsheild wipers
If you have had ice or snow on the car then used the wipers they sometimes come lose at the base. the wiper arm has a cap at the bottom of it and a nut normally 13mm check to see these are tight first before going any further.
I would have said maybe the front ones have came off the runner bar inside but as both are not working its hard to say. there is a panel just under the front windsheild the wiper motor is in there have a look see if anything has snapped or came off.
hi if your can hear it running and all the arms are attatched from the motor to the wiper arm assembley then look at the main arm that comes from the motor where it is bolted on see if its tighted up if so turn your wipers on and watch the main arm nut which is fastened to the motor see if the nut if moving but not the arm as it will be held by splines and these wear off if the nut is not moving and you are sure the motors running then you need to get a new motor