Question about 2004 Cadillac Escalade

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Navagation radio with 6 disc player in dash, cd player is frozen on disc 2 track 1. Won't play and gives message of no disc but the player has 6 disc inside of it. Removed radio fuses but remains the same.

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  • nilewalker Feb 24, 2009

    I can use the AM/FM and satellite radio. Just the CD player is stuck and doesn't show that any disc are inserted when there are actually 6 disc in the player. I've also noticed that the navigation system is not reading the navigation dvd.

  • nilewalker Feb 28, 2009

    the cd player does nothing! I can't put a cleaning device in it. the player is full of cds but it shows that it's empty. Is there anyway I can reset the radio completely without taking the vehicle to the dealer?

  • nilewalker Mar 05, 2009

    I disconnected the battery over night and the radio was still in the same condition when the battery was re-connected. appreciate your help, do you have any other ideas?

  • nilewalker Mar 05, 2009

    it's the in dash style changer, you press load then wait till the amber light comes on then you can feed the unit a disc. There were six disc in the changer before it stopped working. In this broke state the changer appears to be empty but I know there are six disc inserted. None of the buttons on the changer or the Navigation radio affect the frozen status of the changer.

  • Zachary Kloefkorn May 11, 2010

    so you can't use the AM/FM or anything cause it's stuck there?

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Have you tried running a cleaning device through it? The case may be that the laser that actually read the disc is either stuck in place or it has burnt out on it. That's if the cleaning doesn't work.

Posted on Feb 24, 2009

  • 1 more comment 
  • Zachary Kloefkorn Feb 28, 2009

    what actually might be easier is disconnecting the battery for about 20 minutes and hook them back up so the system has time to clear out. If that doesn't work i've got a few more people i can talk to that know that system a little better

  • Zachary Kloefkorn Mar 05, 2009

    so you can take out the CD changer and put new cd's in it?

  • Zachary Kloefkorn Mar 05, 2009

    there's no way that i can think of i'm sorry.

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FIRST try pushing eject on radio and see CD comes out if not you need a new radio .

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Subject: Radio With Six Disc CD Changer Does Not Recognize Loaded CD And Displays An "INITIALIZING" Message, CD Will Not Play, CD Cannot Be Ejected, Or Disc Icon Does Not Illuminate (Reprogram Radio)
Models:
2005-2006 Chevrolet Avalanche, Suburban, Tahoe
2005-2007 Chevrolet Colorado, Express, Silverado Classic, TrailBlazer
2005-2006 GMC Yukon, Yukon XL
2005-2007 GMC Canyon, Envoy, Savana, Sierra Classic
2005-2006 HUMMER H2 with Six Disc CD Changer Equipped Audio System (RPO UC6)
Condition
Some customers may comment on any of the following conditions:
• The CD loaded in the radio will not play.
• The CD loaded in the radio will not eject.
• The disc icon on the radio will not illuminate.
• The radio displays an "INITIALIZING" message for approximately 30 seconds after vehicle start up.
Important: Do not attempt to play CDs with paper labels on them in this CD player. The labels may warp or wrinkle and jam the CD player mechanism. Refer to the Compact Disc Care and Cleaning procedure (Document ID# 1656123) in SI for more information.
Technicians are to reprogram the radio with new operating software using the following procedure:
1. If the radio has a CD(s)2008 General will be necessary to reset the radio and remove them
before the radio is reprogrammed. Remove and reinstall the radio fuse to reset the radio and then eject the CD(s). If cycling the power to the radio does not allow the CD(s) to be removed, the radio may have another failure that will not be corrected by the reprogramming procedure that follows. Refer to the Diagnostic Starting Point - Entertainment procedure in SI to begin your diagnosis of this failure to eject CDs concern before reprogramming the radio.
2. Reprogram the radio using the Service Programming System (SPS) with the latest software available on TIS2WEB. Refer to the SPS procedures and the Radio Programming and Set procedure in SI for more information. As always make sure your Tech 2® is updated with the latest software version.
3. Verify proper operation of the radio and make sure that all CDs can be ejected.

Hope helps (remember to rate this).

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http://www.dodge.com/en/owners/manuals/index.html?year=2004&nameplate=Neon

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