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I would try a hard reset. This is done by turning the key on, disconnecting the battery cables, isolating them from the battery posts and connecting them with a jumper wire. This will clear the power from all the capacitors in the audio and HFL systems and hopefully reset them. Leave the cables jumped together for 20 minutes and recheck. Make sure you have your radio and navi codes handy as you will need them to get past the anti theft functions.
i've had the same problems in the past with an old HTC and my blackberrys Acura tells me the phones aren't compatible. One will find the other and not pair so i started making the car and the device search at the same time, after 4 or 5 tries consecutive tries at that they have all finally paired. -My current Blackberry needed an update for this to work.
the best and safest way to remove this radio is with the special tools that Acura made specifically for removing the radio. Any radio store or best buy can easily remove it for you. I hope this helps please rate this and thank you.
you will need to carefully remove upper center vent(above audio unit)by prying upwards on vent assy from edge with a screw driver(use rag if needed under prying edge so as not to damage dash.vent is held in by fairly tight clips so it takes some even prying side to side from bottom of vent to get removed.than remove a/t gear position bezel trim and center console panel,set asside. then there are 4 screws that hold radio in place.remove those and slide radio out of dash.if re-installing be sure you write down radio s/n so if there was a security issue you have s/n already to get a replscement part or get unlocking code if it ever was needed.
Humm, does it give you an error also... like "E01" for example? well actually it doesn't matter because if the radio works fine with volume, it's going to be in the audio unit. Acura's with this particular radio unit has many, many CD player problems. you can have it repaired at a great expense or just replace it with a nice aftermarket radio instead. It's up to you...but it's going to be in the audio unit its self.