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Has to have it .
Liftgate Trim Panel Plug
Procedure
From inside the vehicle lower the second and third, if applicable, row seats.
Use a small flat-bladed tool to remove the access plug from the liftgate lower interior trim panel.
Push on a silver lever located on the right just through the access hole to unlock the liftgate.
Open the liftgate from the outside of the vehicle using the exterior handle.
i had a simular issue and it ended up being the power lock switch was stuck on my liftgate. also could be the linkage is jammed/bent or the little plastic keepers that hold it together came apart
I believe there are one or more service bulletins out on the tail gate issue, so you are not alone. I have seen a vehicle with this issue. The bullitin states adjust latch/ do not replace. We tried to adjust 4 times and ended up installing a new latch to remedy.
power liftgate
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