Question about 2004 Toyota Sequoia

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Dealer thinks rear end needs replacement (by default)

Upon accelerating after a stop, the car starts forward but there has started to be a sort of shifting clunk underneath the vehicle and the car violently jerks forward. It is happening much more frequently now. On the way to the dealertship my husband (who never drives this car cause I won't let him) said he was driving about 55 and that there seemed to be fewer occurrences than at slow speeds. Up until now all I could think of was transmission. The dealer says it seems by process of elimination that the 'rear end' needs replacing. I'd never heard of such a thing and asked him how frequently this type of repair is performed (per dealership, not per vehicle). He said "it happens". He didn't sound at all confident with the diagnosis. Standing underneath the Sequoia, where he was pointing at the suspicious region and then my googling 'rear end replacement', I am coming up with a $2500 part purchase, not to mention labor. Does anyone know--do the symptoms match the disease? The vehicle has 73,000 miles. Might there be anything else to suggest?

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  • 5ruckers Feb 19, 2009

    I really appreciate the advice. What has been decided on is that rear end and drive shaft need replacing. Will mention this alternative to the technician, but after 3 days, it seems they are confident in their decision. Thanks again.

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Sounds like the ring & pinion has broken teeth. This woud have to be a rear wheel drive car.

This will leave you stranded very soon!

22 & 23 are the ring & pinion. Ask dealer if ring & pinion. Get price for used assembly versus repairing. These very seldom go unless you did something very strange which you woud know it happened.

Dealer thinks rear end needs replacement (by defau - ab2a844.gif

Posted on Feb 17, 2009

  • gerry bissi Feb 20, 2009

    You should ask to see the broken parts and confirm if the ring or pinion has broken teeth. If yes, I would write a letter to Toyota and ask for a goodwill adjustment of 50% since the vehicle is not that old and has only 73,000 miles on it. The address will be in your owner manual. You can also file a claim against Toyota in small claims court and almost certainly get a judgement in your favor.

    I used to see this all the time since I did customer service for an auto manufacturer.



    You will just need a letter on letterhead from a competent technician stating that it is very rare for this kind of failure (it is) and that the vehicle has not been abused or in an accident.

    The only other way I see these failures is when the vehcile was used for racing or a lot of sudden accelerations with a load or towing something. Good luck!

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