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This seems to be a common problem with this series of radio. If you open the drivers door and pop the fuse panel cover off the side of the dash, then located fuse number 42 ( should be 25 amp). Remove the fuse, check to see if it is blown(it usually isn't) and leave it out for about 30 seconds to 1 minute and then reinstall. Hope this helps it worked on my jetta.
You don't need to take the dash apart. You need a radio removal tool. It fits into the holes on the front of the radio. It looks like a U shaped piece of wire. Just google vw radio removal tool. You can buy or make one yourself.
Battery is on the drivers side behind the left headlight. Remove the battery cover by pressing 2 tabs in on both sides, remove fuse panel block by pressing same tabs and fold back, remove battery hold down using 13 mm socket and ratchet. Be careful not to loose bolt and hold down. Next disconnect battery cables. Hold those out of the way. pull battery forward and up. Install in reverse order. Note removing battery can cause codes in the control modules. Radio could will more than likely have to be entered and window adaptations will have to be reset. This really should be done by a dealer or someone w/ Vagcom. The reason is sometimes you need to reset the throttle body and transmission adaptations.