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1. Start with key out of the ignition, drivers door is open all others closed and drivers door is unlocked. 2. Insert key into ignition (Do not turn) and pull it out. 3. Perform these steps within 40 seconds. A. Using the power door lock switch on drivers door perform 5 lock/unlock cycles starting with lock. Use an even pace and try to go about one cycle per second. (1 cycle = 1 lock and 1 unlock.) B. Close, then open drivers door. 4. Perform these steps within 40 seconds. A. Using the power door lock switch on drivers door perform 5 lock/unlock cycles starting with lock. Use an even pace and try to go about one cycle per second. (1 cycle = 1 lock and 1 unlock.) B. Insert the key in the ignition cylinder. C. Turn the ignition to ON (Do NOT Start) then back to OFF. D. Turn the ignition to ON (Do NOT Start) then back to OFF. E. Remove the key from the ignition. 5. Within 3 seconds the power door locks should cycle automatically indicating successful entry into programming mode. Return to step 1 if the locks do not cycle at this point. 6. Perform these steps within 40 seconds. A. Press the lock and unlock buttons on the remote simultaneously for 1 second. B. Immediately after letting go of the lock and unlock buttons, Press the lock button by itself and hold for 2 seconds. Within 3 seconds the door locks should cycle once indicating successful programming. If the door locks don't cycle or cycle twice, repeat steps A and B, your remote has not been accepted. C. Repeat steps A and B in step 6 for each new transmitter. 7. Close drivers door.
That remote is not factory equipt., right? It seems like it is a classical unlock-a-door-and-the-electronics-will-do-the-rest kind of power lock. So maybe the motor is used only as a sensor. Or did it function before??? If not and the dealership sold you the car this way, tell them that they've mounted an aftermarket remote lock and forgot to have it done properly and refuse to pay, as it's their fault. If it functioned well before than maybe go to a car electrician or better a car security specialist dealing with alarms and electronic door-lock systems. You can have it done 250(including labor) anywhere! even at NASA
Sounds electrical/relay to me if you cannot lock by pressing the lock button on the door itself. Driver and passenger acting the same AND the remote all the same result point to only one culprit. Let me know how it goes and best of luck!