Hi it sounds like either the lock broke or the rods in side of your door have fallen off.you will have to remove the door panel off with the door closed to manualy move the lever in door to get open.it is verry hard with door closed to get door pannel off
Unlock all of the Jeep Grand Cherokee's doors and open the driver's side door. Keeping the door open, lock it using the manual lock on the door itself.
Put the manual key into the ignition and switch it to the "On" or "Run" position, whichever applicable, without starting the engine.
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Point the remote at the receiver (located by the little bulb on the car ceiling) and hold down the "Lock" button for up to 5 seconds.
When the driver's side door unlocks, you know the remote has been programmed correctly. If you are only programming one remote, jump to the next step. If not, manually re-lock the driver's side door and repeat steps 5 and 6 using each remote you would like to program and then continue.
Turn the key to the "Off" position and turn the ignition on immediately. This must be done within 20 seconds of programming the last remote. You're finished!
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