I had same problem with a 2005 Envoy in Jan '09. I took it to the ex-GM dealer. He said he'd try. The unit would only play using radio. Mechanic took unit out of dash, and top off of unit. Ejected CD bu moving the eject mechanism. Replaced top and unit. Works and plays cds. Cost $25.00 And i tipped the mechanic $10.00 for his knowledge.
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Take edge of credit card or drivers license and slide it in CD hole and try to tap edge of stuck CD lightly trying to push it back in and this will usually get cd to eject... Ready now to eject other cd's. I have done this many times. It should help...
Unless you have 2 jammed in there, you will just have to replace the cd player part (they are separate from the radio.) With the cd player out of the dash you can tear into it (unscrew I mean) and retrieve your CD that is stuck.
There is no "standard proceedure" for this. The last time I had one of these it was because of a defective eject switch in the CD player. I removed the unit and took it to an electronics repair shop, where the technician disassembled the unit to get the CD out and replaced the eject switch.
Common for the CD to get stuck on the Delco radio, Try resetting the radio by disconnecting the battery for 5 min and then reinstalling the cables. This will reset the radio and you should get your CD to work again, if there is an issue. You going to have to go to the dealer and they are going to have to use a Tech2 scanner to reset and reprogram the radio. If there is any mechanical issues the Tech2 scanner will identify the issues, but 90% of the time. It's just a simple reset and the other 10% is a reprogram or replacing the unit.
Thank you for using fixya and good luck.
Welcome to the world of gm delco radios. I am a used car dealer in Canada and I deal mostly in trucks and suv's. Honestly I'd say 75% of the radios in Gm's don't work properly, the loading mechanism gets jammed when you try to eject and "check CD" appears. Unfortunately it's not the CD, and to save yourself any further heartbreak, rip the player out and get yourself a good quality Kenwood or the likes.