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Rear hatch is locked or unlocked with a key. (if equipped) • To open the rear hatch, insert the key into the lock, turn it to the unlock position and pull up the rear hatch by pressing the handle (DOOR). You can also lock/unlock the latch (but not release it) with the central door lock system. • If unlocked, the rear hatch can be opened by pressing the handle (DOOR) and pulling the hatch up. • To close the rear hatch, lower and push down the rear hatch firmly. Make sure that the rear hatch is securely latched.
Not sure about your car, but on my Chrysler mini van the same problem happened. The problem was not the motor but the body control module. The unit had 2 relays, but the BCM actualy controls the unit. To replace the BCM was $450. I bypassed the problem by installing an on/off switch inside the car and activated the motor by by passing the BCM at the relay. That was 3 years ago, still works great. Your BCM may be the problem. Check the schematics of the relays and try doing the same.
If you don't have the manuals, your local library has online access to most service manuals that you would have to pay for. Many time you can get access to them through their website if you have a library card. If not, go the library and get full free access to all the major car service manuals for free!
had this problem myself.... you gotta go in through the back and take the plastic/vinal cover off the rear door and look for the lock from the inside..... unlock it .... open the door and then you can repair and lube the mechanism while standing outside like a human being. its not very hard to do.. just take your time and don't force anything.
before you pull stuff, go to the back of the car. Instead of pulling the latch (away from the car and towards you) to open the hatch, push the lever in the other direction (towards the car, away from you).
i had this happen to me and read about it online, worked totally fine. It's just stuck towards you and not "sitting" correctly. Hope it works!
The lock is stuck in the "locked" position.
When you close the hatch, it is jamming the latch hook into the wrong area.
Manually open the hatch. Unlock the hatch (even tho the hatch is already open). there are two bolts holding the metal "loop", the loop has moved. Adjust the metal loop and close the hatch / lock it, etc.
In the i/p fuse box there is 2 relays, a lock relay and an unlock relay. The relays should be the same. If the door lock actuators work in the lock position but not the unlock position try swapping the relays and see if the actuators will unlock the doors. You have a bad relay if this worked for you.
The only other part that is common to the circuits is the body control module. It controls the ground circuits to the lock relays. The control to the unlock side can be bad if the relay swap don't work.