Question about 2004 Nissan Murano

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Replacement shocks breaking and leaking. I am on 4th set now

I have a 2003 Nissan Murano. Last Aug. I replaced my back shocks because the factory ones seamed week. When 2 adults were in the back seat or when I pulled my boat, I would bottom out on bumps or dips in the road. So I had them replaced with Monroe Sensa-Trac. Nice ride at 1st. I took of for the 1st 2 weeks in Sept. to the UP of Michigan. I put about 2000 miles on the Murano round trip. The second week of the trip my fishing buddy said it felt like my shock on the passenger side was bad. When I got back, sure enough it was leaking. My machanic replaced it with the same tipe shock. In Oct the driver's side shock broke. My machanic replaced it with the same. In Nov. the passenger side shock broke. This time he replaced both with another brand that cost more and was suppose to be stronger. Today I had to change a flat tire and saw that the passenger side shock was leaking. I can't have that much bad luck. What is causing this.
Larry

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  • 5 more comments 
  • larr_larr Jan 25, 2009

    How can you tell if the springs are weak????

  • larr_larr Jan 25, 2009

    It has rear coil springs.

  • larr_larr Jan 26, 2009

    The last Monroe shocks broke during a time I was not towing anything. Same for the one's I have on now and for a over load condition I only halled the mother-in-law once druing that time. Last shock broke with just me in it. I will have the springs checked and as for the place I had the work done it is an alignement and body shop specialist. I will see what they say tomorrow. Thanks to all the help. This has me stumped and I think my shop too.

    Larry

  • larr_larr Jan 28, 2009

    Went to my machanic today. My Murano set's about 1 in. lower than it should. He says the springs are weak and need replacing. He also says he got the bosses wife's Murano and compaired the rear shocks (Factory) to the KYB's I have on it now and he says they are different and I should go with Nissan parts all around. So, Your info was right on the $$$$. My problem will be solved and I will be checking into the poor house in 2 weeks. At least I will have a good ride there. Thanks a bunch.

    Larry

  • larr_larr Jan 29, 2009

    I just had to come back and tell you this. I found out why the shocks were being damaged. You won't beleave this but on the original equipment there is a helper spring assambley. When they replaced them the mechanic didn't see any way to put the helper spring on the Monroe shock so he left them off and they went out with the trash. So this put way too much pressure on the shocks and they broke or blew out the seals. They are going to replace the shocks again and this time put on a new helper spring assambley. However, they still say I need new coil springs around because the Murano sets 1 in low so I still have a big bill coming. I thought you would like to hear this. Thanks again.

    Larry

  • larr_larr Jan 29, 2009

    I talked to a Nissan dealer and they said with out helper springs the shocks would blow out but for the short time I was with out them they would not have any effect on the coil springs. They are low because or 110K miles and time. Because they are taking out the front coil springs I am having the struts replaced too. They are replacing the helper springs and shocks free. I don't know what they are going to do about the rest. In there defence they said the Monroe has a cup over the shock and there was no way to install the helper springs. So they thought Monroe compinsated for that and they left them off. So far all I have had to pay for is the 1st set of shocks.

    They didn't admit it in so many words until I came up with a picture of Original equipment and I told them there was no springs there. I hope they try real hard to make it right with me. They are the best repair shop in Ft. Wayne and have been around for 50 years. However, my Murano is the only one they have worked on. Have you? Because I have a window that needs reprogramed so it will close automaticly and a back up light to replace that I can't get to. Dealer wants $75 to replace the light. And $150 to reprogram the window. OUCH.

  • Anonymous Mar 29, 2014

    factory Shock replacement

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  • Nissan Master
  • 6,674 Answers

Weak springs, or were they changed? You can change all the shocks you want but if springs are too weak, they will prematurely blow.

Posted on Jan 25, 2009

  • 3 more comments 
  • Mike Butler
    Mike Butler Jan 25, 2009

    Rear coils or leaf springs?

  • Mike Butler
    Mike Butler Jan 25, 2009

    First of all, I'd check & make sure that whatever your towing, (boat) isn't over weight as far as tongue weight goes. Second if that checks out o.k. I'd be real curious about whether the replacement shocks were the right ones to begin with, as far as load carrying, and overall compressed length. For a shock to break, is usually an indication of too heavy a load, or shocks are bottoming out too soon. Most vehicles have rubber stoppers to eliminate that, so check for that too, or at least stabilizer bar to assist. A place that specializes in shocks & struts like Monroe service centers or similar should have a set-up for measuring springs, or at least a minimal height & thickness measurement to go by. You may end up with air shocks in the end, but I would be real tempted to speak to one of the guys at a shock & strut shop, and have them go over it.

  • Mike Butler
    Mike Butler Jan 28, 2009

    Thanks for getting back to us Larry, and thanks for taking the time to do the rating, good luck .

  • Mike Butler
    Mike Butler Jan 29, 2009

    Well I certainly hope they're paying for the helper spring replacement, and giving you the Coils springs at least at cost, seeing how they were the cause of all this!!! Wow, remove helper springs and not even think about it is a pretty dumb move if you ask me. Real good chance those coils wouldn't be compressed that 1", and wouldn't need replacing if the helper springs would have been put back on in the first place. In my opinion, that shop should do it all for free, they were the cause of all this. Good Luck. Did they actually admit that to you?

  • Mike Butler
    Mike Butler Jan 30, 2009

    Well at least they are trying somewhat to make it right, but in all honesty, when I held a managers job (parts & service) if I was faced with that situation, nothing would have been left off, especially a helper like that, without an o.k. from the manufacturer of the part to do so. One phone call would have confirmed one way or the other what they should do with their/your, situation. Well I hope it all works out for you. As far as window reprogramming, I' m not familiar with that either, but if you resubmit with that question, and put attention "Toyota Ed" perhaps he can steer you in right direction on that. Good luck

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