Gauges stop working in 2003 Silverado 1500
# 07187C: Special Coverage Adjustment - Instrument Panel
Cluster Gauge Needle Function - (Mar 20, 2009)
-- SPECIAL COVERAGE ADJUSTMENT - INSTRUMENT PANEL CLUSTER GAUGE NEEDLE
2003-2004 CADILLAC ESCALADE, ESCALADE
ESV, ESCALADE EXT
2005 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE
EXT (U.S. ONLY)
2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN,
2005 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE
2003-2004 GMC SIERRA, YUKON, YUKON XL
SIERRA, YUKON, YUKON XL (U.S. ONLY)
THIS BULLETIN IS BEING
REVISED TO INCLUDE CERTAIN 2005 MODEL YEAR VEHICLES IN THE U.S.
ADDITIONALLY, FOR U.S. 2003-2005 MODEL YEAR VEHICLES, GM WILL PROVIDE
THE INSTRUMENT PANEL CLUSTER (IPC) ONLY, AT NO CHARGE TO THE CUSTOMER
FOR VERIFIED FAILURES BETWEEN 70,001 MILES (110,001 KM) AND 80,000 MILES
(130,000 KM). ANY ADDITIONAL COSTS, INCLUDING LABOR TO REPLACE THE
INSTRUMENT PANEL CLUSTER, WILL BE THE RESPONSIBILITY OF THE CUSTOMER.
DEALERS WILL BE RESPONSIBLE FOR THE RETURN OF THE CUSTOMER'S IPC BACK TO
THE ELECTRONIC SERVICE CENTER. PLEASE DISCARD ALL COPIES OF BULLETIN
07187B, ISSUED SEPTEMBER 2008.
CUSTOMERS ARE BEING INSTRUCTED
TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE
THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE
THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED
APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE
APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER
FOR THE IPC.
Some customers of all 2003-2004
model year and certain U.S. 2005 model year Cadillac Escalade, Escalade
ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and
Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that
one or more of the instrument panel (IP) cluster gauges stick, flutter,
or become inoperative. This may cause inaccurate readings, including the
speedometer and fuel gauge. Special Coverage Adjustment This special
coverage covers the condition described above for a period of 7 years or
70,000 miles (110,000 km), whichever occurs first, from the date the
vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the instrument panel cluster after the condition
has been verified. The repairs will be made at no charge to the
For verified failures between 70,001 miles (110,001
km) and 80,000 miles (130,000 km) on U.S. vehicles, dealers are to
provide the customer with an instrument panel cluster (IPC) only. Any
additional costs, including labor to replace the instrument panel
cluster, will be the responsibility of the customer. Dealers are
responsible for the return of the customer's IPC back to the Electronic
For vehicles covered by Vehicle Service
Contracts, all eligible claims with repair orders on or after September
28, 2007 for 2003-2004 model year vehicles, and March 23, 2009 for 2005
model year vehicles, are covered by this special coverage and must be
submitted using the labor operation codes provided with this bulletin.
Claims with repair orders prior to September 28, 2007 for 2003-2004
model year vehicles, or March 23, 2009 for 2005 model year vehicles,
must be submitted to the Service Contract provider.
Apr 19, 2010 |
2003 Chevrolet Silverado 1500