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Go to the ford badge at the front of the car
Swivel the badge (its spring loaded)
Insert your ignition key and turn to the left (position 1)
The bonnet should pop up
Turn the key to the right (position 2)
You can now lift the bonnet.
I also have the same problem with a 2007 ford focus. I have been informed that it is a common problem and that the barrel needs to be changed. I believe it is necessary to open the bonnet by trying to remove the panel/ covers from under the front bumper. I managed to get the panel off by removing about 8 screws but I was still unable to open the bonnet.
If you have any luck, would you please respond.
Get a second person to pull bonnet catch and you push up and down on the bonnet whilst catch is being pulled. 1, cable possibly stretched, 2, look at bonnet catch under the coloum to see if wire is attached, 3, try and lie under car and look up the back of the bulkhead to see the catch and release it manually. Hope that helps.
On my 05 model, you need to twist the ford badge on the bonnet anti-clockwise, pushing the left side of the badge down, which will reveal a keyhole. This is then opened with your ignition key. Once the bonnet pops, you just need to release the bonnet catch.
Hope this helps.