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If the key turns and the door won't unlock, work the power lock switch between lock and unlock, several times, that might free it up. If the key does not turn, shoot some WD-40 into the key hole and then try working the key in and out several times, before trying to turn the key. Hope this helps.
I don't have this vehicle, but a quick web search indicates one of two ways to accomplish this task. Most sedans, SUVs, and such these days have child safety locks on the rear doors. Almost always, this switch is located on the rear face of door (the area that can't be seen when the door is closed). The general way to lock / unlock is to open the rear door and push a switch to the appropriate icon (either an open or closed padlock). The other way that I found, specific to the Focus, is to use your ignition key instead of a switch. Take your key to the back door, open it, and look for a keyslot that is in the area of the icons. My research indicates that the key vertical is locked and the key turned horizontal is unlocked.
If you remove the door panel, you will see that the key hole mechanism is actually connected to the latch with a metal rod.
The metal rod is attached with plastic clips.
One of the clips probably broke and the key hole is no longer attached to the latch.
There is only one way i can thimk of. Buy new panel , brake old one and open door.. There is no other way exept if you can drill a hole exectly where the lock is and push a rod in to open lock. Otherwise get locksmith, they will now what to do.
the dealer gave you a ignition key, instead of valet key.
valet key should open the driver door and ignition. nothing else. if the key can't ope the door. try the trunk. if it open the trunk, the it is a wrong key.
Take a can of WD40 (the newer can) with the spray straw...carefully insert the straw into the key hole as far as you can...spray and use the key to turn the assembly..lock and unlock several times CAREFULLY so you don't break off the key..sounds like you just need a little lube on the lock assembly.