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I don't have a KIA but my car's auto fuel accesss door can be manually released from the trunk. Open the trunk and pull down the inside panel on the side of the fuel access door. My car has a green pull cable that will release the door. Try and find it. They must have provided a manual release for situations like that. G
Have someone pull the gas door release. With a credit card, or something like it, popsicle stick, nail file, etc, insert it at the side of the door that opens, not the hinged side. While your assistant is pulling the lever, see if you can manually pull the door open. If it opens, you have a broken fuel door spring. Toyota parts depts sell them for 3 dollars. The spring is there to "pop" the door open, when you pull the lever. If it is broken, and they break rather often, it needs replaced.
The release cable is sticking or broken. To release the fuel door, open the trunk and pull off the fabric liner on the left side of the trunk. Behind this liner is the fuel door release cable; this cable leads to the fuel door and attaches with a twist-lock connector. It is cylindrical with two tabs. Twist the connector clockwise about 90 degrees and it should pull out, releasing the door.
Just remember, the fuel door will not stay closed until you put the connector back in.
the cable from the lever to the door has broken. If you look inside the trunk, (sometimes you will have to pull the carpeted side down) right behind the gas door, you will find a short emergency release cable with a loop on the end - grab and pull the loop and your gas door should pop open.