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When you press the trunk open button, do you hear any "release" noise come from the trunk area? The issue may be a bad battery in the key fob OR there could be an issue with the transmitter located inside the vehicle. Do the doors lock and unlock properly? is the vehicle equipped with security or immobilizer? please advise
FIRST: try using the gas release lever from inside the car with the driver side door closed.
My 2006 Jetta gas release lever would only work if the driver door were shut and I pulled the release from the inside car interior.
Turns out it was a severed door wire (NOT THE RELEASE CABLE). Thus when the door was open, it stretched the damaged wire and so none of the door controls worked unless the door was closed. ie windows, trunk release, and gas release.
It was a $600 repair at the dealership, parts and labor! :(
Try a screw driver,and release the trunk release at the same time and unsnap the latch,the latch thinks it is closed,because the latch never opened back up to allow the striker to go in it and trigger the latch to close,the latch is in closed mode,you will have to manually unlatch the latch sort of speak.