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Rear hatch is locked or unlocked with a key. (if equipped) • To open the rear hatch, insert the key into the lock, turn it to the unlock position and pull up the rear hatch by pressing the handle (DOOR). You can also lock/unlock the latch (but not release it) with the central door lock system. • If unlocked, the rear hatch can be opened by pressing the handle (DOOR) and pulling the hatch up. • To close the rear hatch, lower and push down the rear hatch firmly. Make sure that the rear hatch is securely latched.
This worked for me on 2008 Mk5 Golf, after the rear passenger door would not open fro outside or inside.
Hold the inside door latch open and keep it extended, then with the key fob open and close the door locks (still holding the inside latch open). Keep locking and unlocking the door, then it made a kluck and it released.
.Just to be sure, do you know that when you insert your key into either the driver or passenger (front) doors, and turn the key over to the far LEFT (in the process of unlocking the door), and hold the key in that position for more than a second or so, your windows will all roll down?? This is supposed to happen - it is a benefit of owning a VW! It is all described in the owner's manual.
Now the other side of this function, is that if when you get out of the car, and any of the windows are left open (including the sunroof if you have one), inserting your key and turning it over to the far RIGHT (in the process of locking the car), and once holding it there for more for a second or so, will then close all the windows for you. This opening and closing process will only continue for as long you hold the key turned over in the extreme position in either direction. Once you return the key to the center position, the opening and closing will stop. So you just hold it there until the windows are all closed. This option is not available via your keyless remote though - only via the key in the door locks.
It's something I love about the VW design - you can choose to let fresh air into the car before getting in without having to insert your key into the ignition and on the other side, if a window (or the sunroof) is accidentally left open when you've exited the car, you now have the option to close them all without once again inserting your key into ignition and turning it over.
Here is how to remove ignition lock: Rotate ignition lock cylinder to RUN position. Using a 1/8-inch drift, depress lock cylinder retaining pin through access hole and remove lock cylinder. Carefully NOTE: the position of the bearing retainer prior to removal. Remove blue plastic bearing retainer by inserting a screwdriver or similar tool, with a 90 degree bend on the tip, between bearing retainer and bearing and by prying upward. Insert tip of a screwdriver into Double-D slot of bearing, then rotate 90 degrees. Remove bearing. Remove lock drive gear. Carefully note relationship of lock drive gear to position of rack teeth. Here is the installation: Position lock drive gear in base of lock cylinder housing in the same position as that noted during removal procedure. The position of lock drive gear is correct if last tooth on drive gear is meshed with last tooth on rack. Position bearing retainer in lock cylinder housing. Insert tip of a screwdriver into Double-D slot of bearing, then rotate 90 degrees. Press blue plastic bearing retainer into lock cylinder housing. Ensure retainer is in its original position. Line up flats of drive gear with flats of washer by pulling down on the column lock actuator. Install lock cylinder assembly. Check for proper start in PARK and NEUTRAL. Also, check to ensure start circuit cannot be actuated in DRIVE or REVERSE positions and the column is locked in LOCK position.