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Remove the door lining and look inside by the lock. There is a linkage that has come adrift. To remove the door lining, remove handles, escutcheons, and arm rests. Using a wide blade screw driver gently pop the plastic rivets that hold the lining to the door.
Key turning in the lock does not necessarily indicate it is working. You will have to remove the inside panel to get access to these parts. There are different ways in which a key lbock serves to prevent the latch from working. Most likely, the key operates a rod to the latch (if the key socket is seperate from the latch. If the key socket is within the handle, then probably you will have to drill out the key hole from the outside that should free up the latch. Then you will have to get a replacement latch and key section. Most of this becomes evident by observing the mechanism from the inside of the car. Depending on how tight the passenger seat is relative to the door panel, you may have to remove the seat. Even if you send up going to a locksmith, removing the inside parts will speed up his operation and save money.
Some vehicle locking systems allow a single button press to unlock the driver's side door and require a second button press to unlock the passenger side door. Likewise, use of the key to unlock the driver's side door does not automatically unlock the passenger side.
This worked for me on 2008 Mk5 Golf, after the rear passenger door would not open fro outside or inside.
Hold the inside door latch open and keep it extended, then with the key fob open and close the door locks (still holding the inside latch open). Keep locking and unlocking the door, then it made a kluck and it released.
I have a 2002 land rover discovery and my passenger front door won't unlock with the interior lock button on the dash or with the key fob. The only way to unlock the door is to pull the handle on the inside of the door. Is the actuator bad?