GEARS NOT SHIFTING PROPERLY

This is one flaw of MANY manufacturer's boo boos that I dealt with, and I am less than pleased given the price I paid for this Novalis flooring. They will be receiving a letter, as I have already written the major box store, Lowes.

I was excited when I opened the boxes, already had my chalk lines down, assistance with me, and began laying the tiles out in the correct direction. My mother, my assistance, began peeling the backs, and lying the tile into the lines. The first half of the box went smoothly, until it didn't. The tiles began to vary in size & shape, my mother mentioned it in a concerned tone. I looked through the rest of that box to find broken corners & more variance of sizes and shapes. Given I live an hour from Lowes, I called to ask if they had any more of the tiles I had, they did not have any, nor could they get any.

Being we were in the midst of the install coupled with being an uncontrolled Epileptic who cannot drive meant we were stuck with what we had. So, we decided to go ahead and open the other seven boxes of tile to see if it were just a fluke; it was NOT a fluke. So, we picked and chose the best tiles possible from the seven boxes. We then installed those tiles in the center of the room, leaving the jacked up tiles for cuts and along the walls where they would hopefully draw less attention. Sadly, we did NOT have enough tiles to complete the center of the room, given there were THAT many tiles with foibles which were not able to be ignored. We finished the install, while we managed the installation process without issue, the tiles are ANYTHING but up to par.

There are so very many problems with this entire ordeal in installing these tiles. I don't like the fact that I bought this with my "nest egg" money, I scrimped & saved specifically for this remodel. Only to open the tiles I paid so much to purchase, to find they were absolutely screw-balled with foibles. The tiles were NOT square aka misshapen & mis-measured tiles, beneath the paper debris was stuck to the glue on the back of the tiles, broken edges that were still inside the unopened boxes that were heavily padded, and some tiles were even glued to one another, when carefully separated you learned that one was broken. How this tile in the attached photo ended up getting wood embedded in it's front, I have no idea?

I am UNHAPPY. I would rather have purchased American, paid more for them, and cut corners somewhere else in my remodel insuring my floor looked perfect! We worked too hard to have it turn out as it did. Live & Learn!