Hi eze-e, Do you have 2-stage unlocking programmed? By this I mean do you have to press the unlock button TWICE to get the passenger door unlocked? If so, the rear hatch unlocks at the same time as the passenger door - with the second press of the unlock button.
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Rear hatch is locked or unlocked with a key. (if equipped) • To open the rear hatch, insert the key into the lock, turn it to the unlock position and pull up the rear hatch by pressing the handle (DOOR). You can also lock/unlock the latch (but not release it) with the central door lock system. • If unlocked, the rear hatch can be opened by pressing the handle (DOOR) and pulling the hatch up. • To close the rear hatch, lower and push down the rear hatch firmly. Make sure that the rear hatch is securely latched.
The locking mechanism on the rear lift gate for the Chevy Uplander has some plastic and rubber-coated parts that can get jammed. If you can pull back the panel from the inside top near the glass, you can reach down and try to spray some silicone lubricant into the lock. This could help get those parts unstuck so they spring back when you pull on the handle latch from the outside. Once you get the rear hatch open, I recommend taking out the locking mechanism and thoroughly lubricating it. Your rear lift gate will start to release very easily from then on.
Can you hear the motor working inside the tailgate for the central locking when you press the eky fob lock / unlock button? if you can then the motor is fine and most likely the mechanism is jammed up. try pushing the tailgate inwaqrds while using the keyfob, this can often take the pressure off the mechanism. if you cannot hear the electric motor in the hatch then it has most likely failed,you should be able to get into the back and remove the trim to get the hatch open.
Get back to me once you have tested for the motor noise and I will send more info
before you pull stuff, go to the back of the car. Instead of pulling the latch (away from the car and towards you) to open the hatch, push the lever in the other direction (towards the car, away from you).
i had this happen to me and read about it online, worked totally fine. It's just stuck towards you and not "sitting" correctly. Hope it works!
The lock is stuck in the "locked" position.
When you close the hatch, it is jamming the latch hook into the wrong area.
Manually open the hatch. Unlock the hatch (even tho the hatch is already open). there are two bolts holding the metal "loop", the loop has moved. Adjust the metal loop and close the hatch / lock it, etc.
The hatch is probably "jammed".
Has the hatch opened by itself while you are driving? That is a symptom....
Using a second person/helper, press the "open" button while you pull hard to pop it open.
If it opens, then the lock mechanism needs adjusting and tightening. There are two bolts that hold the catch hook. Once you adjust the catch, be sure to "open" the latch before you close the hatch. (rhyme not on purpose)...
Emergency trunk release if you need it open now. from there you could try to fix the problem or take it to your dealer, you may still be under warranty 1. Remove trim plug to expose the access hole in the trim panel. The access hole is located on the inside of the liftgate. 2. Use a tool (flathead screwdriver) to reach through the access hole in the trim panel. 3. Pry the left release lever up to the unlock position. Pry the right release lever up to unlatch the liftgate. 4. Reattatch the trim plug. this information can be found on page 2-13 of your owners manual