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Yes the radio theft lock was activated, you need to bring you vehicle to the dealer. They will need your registration, and they will need to pull radio ID number and contact the manufacturer for the code, as long as it is original radio or it has been replaced through a dealer. If not the manufacturer will decline the request stating the radio could be stolen. I will use jumper cables connected to a battery or another car when changing a battery so that doesn't happen.
If you have proof that you own the vehicle and the radio the dealer will give you that info. If it was easily obtained anyone with a stolen radio could get it and it would not be a security feature anymore. In the future, you can get a small device called a setting saver that plugs into an accessory port that eliminates the need for re-coding on battery disconnects or service.